Teller

About the role

Langley Federal Credit Union is one of the 100 largest credit unions in the United States, with over $5B in assets and over 390,000 members. We are dedicated to investing in our employees and supporting their career growth.

Responsibilities

• Processes all types of transactions for members, including balance inquiries, transfers, payments, loan advances, account openings, and all other requests through our core system.
• Processes cash transactions accurately and in compliance with all regulatory requirements.
• Aids members with all service requests, documenting the interaction and following up utilizing the Customer Relationship Management (CRM) tool and Document Management System.
• Educates members on Langley products and services, making referrals to internal business partners.
• Fosters teamwork by professionally interacting with peers, supervisors, and other Langley employees.
• Serves as a mentor and role model for all tellers, providing adequate on-site training.
• Serves as a front-line deterrent against fraud and theft, protecting members and the Credit Union.
• Assists with all other branch operational duties as assigned.
• Complies with all Credit Union policies and regulatory requirements.

Qualifications

• An associate degree or two years of face-to-face customer service or sales experience, including cash handling, or an equivalent combination of education and experience, is required.

Benefits

• Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap.
• Celebrate 13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too!
• Paid Sick Time for all team members.
• Huge 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option.
• Company-covered short- and long-term disability insurance.
• Complimentary Life Insurance and the choice of additional Voluntary Life Insurance.
• Flexible Health Care and Dependent Care benefits.

Physical Requirements

• The physical demands described here represent those an employee must meet to successfully perform this position's essential functions, duties, and responsibilities.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Work is performed in an indoor, climate-controlled retail branch environment where the noise level can range from quiet to moderate.
• The ability to work a flexible schedule, including Saturdays, is required.