Teller

Position Summary

Helps all Heritage Bank customers achieve financial success by assisting them with deposits and withdrawals, deposit account needs, loan payments, and other banking products/services they may need help with.

Primary Duties & Responsibilities

• Accurately process all cash or check transactions, including deposits/withdrawals, transfers to/from accounts, loan payments or advances. (50%)
• Has working knowledge of all deposit accounts to accurately and efficiently help customers with all their account needs. (10%)
• Assists everyone who presents themselves to Heritage Bank, whether in lobby or drive-up, on the phone or via fax or e-mail, to be sure they get the help they want or need. (10%)
• Compliance with all applicable banking regulations. (5%)
• Opens & closes the lobby or drive-thru as scheduled. (5%)

Secondary Duties & Responsibilities

• Participates in all required BSA training and demonstrates knowledge of BSA relative to job responsibilities.
• Responsible for security as it applies to this position.
• Responsible for compliance with laws and regulations applicable to this position.
• Achieve performance and quality metrics as determined by supervisor.
• Performs other tasks, as assigned.

Bank Standards

• Mission – Helping People Succeed Financially
• Ethics – We always do the right thing at work and in our personal lives
• Solution – We bring solutions to challenges and are always looking for ways to be better
• Ownership – We are accountable in our roles and accept responsibility for our mistakes
• Positivity – We bring positive energy and enthusiasm to everything we do

Requirements

• High School Diploma or equivalent
• 1-2 years Customer Service experience
• Previous experience in banking or other comparable field, such as sales and/or cash handling preferred

Other Skills / Characteristics

• Professional, courteous, friendly, confident, and outgoing personality
• Good communication skills
• Dependable and punctual
• Confidential
• Good problem-solving skills
• Ability to prioritize multiple tasks
• Able to make decisions quickly and prioritize properly
• Versatile and accurate
• Able to make decisions quickly and prioritize properly
• Flexible working schedule
• Willingness to evolve processes and learn new technology

Salary Description

$15.38 to $23.08 /hour