Teller

Primary Accountabilities / Responsibilities

• Performs any functions necessary within the scope of authority and expertise, to provide the highest levels of customer service and responsiveness to our customers.
• Superior Service Quality Ensures excellence in customer service and always maintain service standards.
• Acts as a resource to identify customer servicing issues so that a resolution can occur, and customer's relationship is retained.
• Responds to customer requests, problems, and/or complaints, and ensures the proper hand-off to the appropriate person to assist if applicable.
• Develops and maintains a working knowledge of our bank products and services and recognizes a customer's potential product/service need.
• Recognizes opportunities to suggest/cross-sell other Bank services to customers.
• Operates a variety of transactions to service the customer including processing deposits, withdrawals, payments, cash, checks, and credit card advances.
• Participates in individual, team, and Bank goals as set by the branch manager.
• Adheres to internal controls/policies regarding audit, dual control, security, regulatory compliance, cash limits and robbery procedures which protect the Bank, employees, and customers.
• Ensures that BSA procedures are being properly followed.
• Answers phone and in-person account inquiries.
• Accounts for all money in individual cash drawer and balances transactions daily.

Operations

• Ensures the prevention of fraudulent activities through adherence to Bank policies and procedures.
• Adheres to branch security procedures detailed in the HFG security manual.
• Ability to work in a constant state of alertness and in a safe manner.

Education And Experience

• A high school diploma/GED is required.
• Cash handling experience is preferred.
• Preferred computer skills required.
• Knowledge of Microsoft products is a plus.
• Customer service experience is a plus.
• Fluency in a second language is a plus.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed above are representative of the knowledge, skill, and/or ability required.
• Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.