Teller

Responsibilities

• Serve as a welcoming and professional first point of contact for customers entering the branch.
• Provide friendly, accurate, and efficient service while processing routine financial transactions, including deposits, withdrawals, payments, and check cashing with verification of customer identity and available funds.
• Engage customers in need-based conversations to understand how the bank can service their transactional needs.
• Identify opportunities to direct customers to appropriate team members for additional services or solutions.
• Educate customers on digital banking tools and self-service options to enhance convenience and confidence.
• Aid in routine inquiries and concerns, escalating more complex issues as appropriate.
• Support lobby management by helping guide customers to the right team member or service area.
• Answer incoming telephone calls promptly and professionally, directing inquiries and providing assistance in accordance with bank standards.
• Engage customers in needs-based discussions to identify appropriate banking solutions without pressure-based selling.
• Partner with branch team members to connect customers with specialists for more complex financial needs.
• Support branch goals by consistently modeling strong service behaviors and effective customer engagement.
• Collaborate effectively with team members to support branch operations and customer experience goals.
• Assist with customer flow, lobby engagement, and routine operational tasks as needed.
• Contribute to a positive, inclusive, and respectful work environment.
• Take ownership of personal development and adapt positively to new tools, processes, and initiatives.
• Perform all teller transactions with precision and balance cash drawer within established guidelines.
• Always protect customer and bank information and follow all security, authentication, and dual-control procedures.
• Remain alert to unusual or suspicious transactions.

Qualifications

• High school diploma or equivalent.
• One year of relevant experience preferred.
• Strong customer service skills and ability to build rapport with customers.
• Ability to handle multiple tasks simultaneously and prioritize accordingly.
• Attention to detail and strong organizational skills.
• Basic computer skills, including proficiency with Microsoft Office applications.
• Knowledge of banking products and services.
• Ability to work flexible hours, including evenings and weekends.