Teller

About The Role

As the first point of contact for most clients, Tellers play a key role in delivering on the bank's Breakthrough Client Service Standards. With guidance from the Branch Manager and Assistant Branch Manager, the Teller's primary responsibility is to ensure banking transactions are performed accurately, ethically, and in compliance with Columbia Bank procedures and banking regulations. The Teller role is also responsible for maintaining and enhancing client relationships through meaningful conversations that uncover client needs and identify opportunities to provide additional bank products and services. Always performs teller transactions and cash handling functions for clients with accuracy and confidentiality. Examples include deposits, withdrawals, cash advances, payments, transfers, check cashing, balancing cash drawer, etc.

Maintains and enhances client relationships through meaningful conversations that uncover client needs and identify opportunities to provide additional bank products and services.

Mitigate risk by ensuring safekeeping of money in cash drawer and prompt accounting or transfer of funds.

Interacts with external and internal clients, anticipates needs, and consistently provides proactive solutions and problem resolutions in alignment with the bank’s Breakthrough Client Service Standards.

Continuously deepens knowledge of Columbia Bank's product and service offerings and stays current on changes.

Discusses and uncovers customer’s financial needs to identify and offer appropriate products and services.

Supports referral goals for branch by focusing and identifying and referring basic bank products to the appropriate business partner.

Requirements

• High School Diploma or GED, required.
• 1 year of previous banking or customer service experience, preferred.
• Bilingual preferred.
• Ability to learn and comply with all Bank policies, procedures, and systems.
• Demonstrates exceptional attention to detail and accuracy with written numbers, words, and verbal and written instructions.
• Consistently demonstrates ability and willingness to build relationships with clients and other bank associates.

Qualifications

• Ability to perform teller transactions and cash handling functions for clients with accuracy and confidentiality.
• Maintain and enhance client relationships through meaningful conversations that uncover client needs and identify opportunities to provide additional bank products and services.
• Mitigate risk by ensuring safekeeping of money in cash drawer and prompt accounting or transfer of funds.
• Interact with external and internal clients, anticipate needs, and consistently provide proactive solutions and problem resolutions in alignment with the bank’s Breakthrough Client Service Standards.
• Continuously deepen knowledge of Columbia Bank's product and service offerings and stay current on changes.
• Discuss and uncover customer’s financial needs to identify and offer appropriate products and services.
• Supports referral goals for branch by focusing and identifying and referring basic bank products to the appropriate business partner.

Skills

• Exceptional attention to detail and accuracy with written numbers, words, and verbal and written instructions.
• Ability to learn and comply with all Bank policies, procedures, and systems.
• Ability to interact with external and internal clients, anticipate needs, and consistently provide proactive solutions and problem resolutions in alignment with the bank’s Breakthrough Client Service Standards.
• Ability to discuss and uncover customer’s financial needs to identify and offer appropriate products and services.
• Ability to support referral goals for branch by focusing and identifying and referring basic bank products to the appropriate business partner.

Benefits

• Competitive Incentive Plan: Earn rewards that match your efforts.
• Professional Development: Grow your skills with our tailored premier banker programs.
• Career Growth: Clear paths to achieve your professional goals.

Pay

The pay range for this role is $18.00 - $22.00. The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.

Schedule

Primary Location: Ability to work fully onsite at posted location(s). 73 Northeast Estes Street 1st Floor White Salmon WA 98672