Teller

About the role

Provides a variety of teller and savings/checking account services such as handling deposits, withdrawals, payments, greeting customers and maintaining accounts. Explores customer needs and cross-sells services that are in the best interest of the customer. Makes appropriate referrals to other departments. Provides superior service to customers.

Responsibilities

• Provides daily deposit services such as handling deposits, withdrawals, holds, loan payments, cashier's checks, money orders, stop payments, telephone transfers, direct deposits, cash advances, and other related matters.
• Maintain cash drawer within prescribed limits.
• Purchase from and sell money to vault as needed.
• Accurately count, receive and disburse cash.
• Verify and balance assigned cash drawer daily.
• Maintain cash over and short record.
• Acquire and maintain thorough knowledge and understanding of compliance and regulatory issues relating to teller and customer service areas (i.e. Bank Secrecy Act, Regulation CC, E, DD, P, etc.) evidenced by appropriate application of these regulations in day-to-day operations.
• Acquire and maintain thorough understanding of security procedures; practice established procedures.
• Understand role in case of robbery, whether victim or bystander, and know proper post-robbery procedures.
• Maintain neat and orderly work area and ensure that all cash, negotiable and confidential records are secured and/or disposed of properly.
• Consistently demonstrate proficiency in providing exemplary customer service in person and by telephone.
• Actively listen to our customers, and maintain a friendly, positive and professional attitude.
• Resolve difficult situations with tact and diplomacy.
• Look for creative ways to make customers feel appreciated and special.
• Actively take advantage of all sales opportunities, cross-selling bank products and services to new and existing customers, ensuring recommended products and services meet needs of customer.
• Actively participate in STEP program; attend appropriate sales and STEP training; utilize STEP program initiatives; work with manager to set STEP goals and make every effort to reach targeted goals.
• Make referrals to other business units for traditional and non-traditional banking products and services.
• Acquire and maintain knowledge of all bank products and services.
• Attend all required training.
• Assist others in the department/facility as needed and/or directed.
• May be assigned vault and/or ATM balancing responsibilities or others.

Qualifications

Occasional back-up for New Accounts, as needed.

Skills

Knowledge of Bank Secrecy Act, Regulation CC, E, DD, P, etc., and ability to apply these regulations in day-to-day operations. Knowledge of security procedures and ability to practice established procedures. Ability to understand role in case of robbery, whether victim or bystander, and know proper post-robbery procedures. Proficiency in providing exemplary customer service in person and by telephone. Active listening skills and ability to maintain a friendly, positive and professional attitude. Ability to resolve difficult situations with tact and diplomacy. Creativity in making customers feel appreciated and special. Ability to actively take advantage of all sales opportunities, cross-selling bank products and services to new and existing customers. Knowledge of all bank products and services. Attendance at all required training.

Benefits

N/A

Pay

$18.00 - $20.00 per hour

Schedule

Monday through Friday, as scheduled, and approximately 2 Saturdays per month. 35-40 Hours per Week.