Teller

Responsibilities

• Handles deposits, withdrawals, payments, and greetings for customers.
• Explores customer needs and cross-sells services.
• Makes appropriate referrals to other departments.
• Provides superior service to customers.
• Conducts relationships and activities consistent with Bank policies, procedures, and systems.
• Performs daily deposit services including handling deposits, withdrawals, holds, loan payments, cashier's checks, money orders, stop payments, telephone transfers, direct deposits, cash advances, and other related matters.
• Maintains cash drawer within prescribed limits.
• Purchases from and sells money to vault as needed.
• Accurately counts, receives, and disburses cash.
• Verifies and balances assigned cash drawer daily.
• Maintains cash over and short record.
• Affixes identification of cash offages.
• Maintains cash drawer variances within Central Bank guidelines.
• Prepares necessary forms for proper completion of Bank Secrecy Act (BSA) requirements.
• Acquires and maintains thorough knowledge and understanding of compliance and regulatory issues relating to teller and customer service areas.
• Understands and practices established security procedures.
• Knows proper post-robbery procedures.
• Maintains a neat and orderly work area and ensures secure disposal of cash, negotiable, and confidential records.
• Demonstrates proficiency in providing exemplary customer service in person and by telephone.
• Actively listens to customers and maintains a friendly, positive, and professional attitude.
• Resolves difficult situations with tact and diplomacy.
• Looks for creative ways to make customers feel appreciated and special.
• Takes advantage of all sales opportunities, cross-selling bank products and services to new and existing customers.
• Participates in STEP program; attends appropriate sales and STEP training; utilizes STEP program initiatives; works with manager to set STEP goals and makes every effort to reach targeted goals.
• Makes referrals to other business units for traditional and non-traditional banking products and services.
• Acquires and maintains knowledge of all bank products and services.
• Attends all required training.
• Assists others in the department/facility as needed and/or directed.
• May be assigned vault and/or ATM balancing responsibilities or others.

Qualifications

Requires a high school diploma or equivalent. Requires 1 year of experience in a retail banking environment. Requires strong interpersonal skills and the ability to interact effectively with customers. Requires basic computer skills and the ability to learn and apply new software programs. Requires a valid driver’s license and reliable transportation. Must be able to pass a background check and drug test.