Teller

Essential Functions And Supporting Duties

• Accurately process member transactions, including deposits, withdrawals, loan payments, and negotiable instruments.
• Provide comprehensive answers to member questions regarding BayPort Credit Union’s products and services.
• Deliver prompt, professional, and courteous service to members.
• Actively listen to members to understand their needs and offer appropriate solutions.
• Maintain a clean, organized, and secure workstation.
• Adhere to security protocols when logging in/out of the teller station, securing cash, and ensuring supplies are stocked.
• Promote BayPort Credit Union’s products and services that are aligned with members’ needs and financial goals.
• Achieve sales and referral targets by identifying opportunities and providing education to enhance members’ financial well-being.
• Foster positive relationships with colleagues and assist with sharing best practices and important updates.
• Work closely with co-workers and supervisors to resolve member concerns and alert the team to any issues.
• Ensure compliance with all credit union policies, procedures, and regulatory requirements.
• Stay updated on internal communications and participate in all-staff meetings and branch initiatives.
• Actively engage in training opportunities to deepen knowledge of financial products, procedures, compliance regulations, and customer service techniques.
• Take ownership of personal development and contribute to a positive branch culture.
• Support branch management with other tasks and duties as needed to ensure smooth branch operations and excellent member service.

Required Qualifications

• High School education or equivalent
• Previous cash handling and/or customer service experience
• Acceptable credit rating and criminal background check

Skills And Abilities

• Ability to adhere to BayPort Credit Union’s Core Values: Integrity, Be Bold, Compassion, Diversity, Innovation, It’s On Me, and One Team.
• Strong interpersonal and communication skills with the ability to build positive relationships with members and coworkers.
• Ability to work efficiently in a fast-paced environment while maintaining attention to detail.
• Basic knowledge of financial products and services, with a desire to learn more.
• Strong organizational skills and ability to multitask.