Teller

About the role

Austin Telco Federal Credit Union is seeking a dynamic and enthusiastic Teller to join our team. This role involves providing accurate, courteous, and prompt service to members, processing transactions, and supporting branch operations.

Responsibilities

• Provide member service and transactions including account inquiries, balances, and general information.
• Process deposits, withdrawals, payments, cash advances, and other account transactions.
• Issue teller checks, cashier checks, and other member-requested items.
• Balance cash drawer daily and maintain transaction accuracy.
• Support branch management with coin counter transactions and complete assigned training sessions.
• Maintain professionalism, confidentiality, and compliance with all credit union policies.
• Support at nearby branch locations as needed.
• Monitor for potential check and identity scams to protect members and the credit union.

Requirements

• High school diploma or equivalent required.
• 6+ months of experience in customer service, cash handling, or banking.
• Strong attention to detail and accuracy in financial transactions.
• Excellent verbal and written communication skills.
• Ability to work effectively in a team-oriented, fast-paced environment.
• Basic proficiency with computers and office software; experience with financial systems a plus.
• Professional demeanor and a commitment to providing exceptional member service.
• Willingness to learn and adapt to new systems, procedures, and member needs.
• Flexibility to work at nearby branches as needed.

Preferred Experience

• Prior credit union or financial institution experience.
• Experience with Symitar/Episys or similar financial systems.

Why You’ll Love Working Here

• We're more than a credit union — we're a community.
• Comprehensive benefits including medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness, legal support, and more.
• Paid time off including federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones.
• Retirement plans including a 401(k) with company match and a pension plan.
• Community engagement through volunteer opportunities and credit union-sponsored events.
• A supportive, mission-driven culture that values respect, empathy, service, integrity, and cooperation.

Additional Requirements

• Good credit standing (verified prior to interview).
• Successful background check and drug screening upon offer.