Teller

Role Summary

Join Associated Bank as a Teller, where you’ll provide exceptional service and support to every customer interaction. In this front-line role, you’ll process transactions accurately, identify opportunities to meet customer needs, and promote financial solutions that help our clients achieve their goals. Grow your banking knowledge while contributing to a team that values collaboration, integrity, and community impact.

Key Accountabilities

• Deliver friendly, professional customer service that reflects Associated Bank’s brand promise.
• Accurately and efficiently process customer transactions while following all policies and procedures.
• Identify customer needs and refer them to colleagues for additional financial solutions.
• Promote current offers, products, and services that benefit customers.
• Answer questions and resolve customer concerns with professionalism and care.
• Serve as a point of contact for customers, addressing their needs and resolving issues promptly.
• Support daily branch operations, including servicing vaults, night drops, and ATMs as assigned.
• Demonstrate and educate customers on digital and self-service banking tools.
• Collaborate with team members across multiple branches to ensure seamless service.

Required Education & Experience

• A high school diploma or equivalent combination of education and experience.
• No more than 2 years of demonstrated customer service experience.

Preferred Experience

• In retail banking, cash handling, or financial services.

Benefits

• Retirement savings including both 401(k) and Pension plans.
• Paid time off to volunteer in your community.
• Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
• Competitive salaries with professional development and advancement opportunities.
• Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
• Personal banking, loan, investment and insurance benefits.

Compliance Statement

• Associated Bank is an equal opportunity employer committed to creating a diverse workforce.
• We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential.
• We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
• Fully complies with all applicable enterprise policies and procedures.
• Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act.
• Responsible for reporting suspicious activity to Financial Intelligence.
• Responsible to report all customer complaints as prescribed and procedure violations to management or HR.
• Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline.