Teller

About the role

Ameris Bank seeks a dynamic and customer-focused individual to join our team as a Teller. This role is responsible for providing prompt and efficient customer service, operating the teller drawer, and accurately processing transactions.

Responsibilities

• Provide prompt, professional customer service to customers and prospective customers.
• Operate the teller drawer and perform advanced, specialized teller functions including researching cash discrepancies, and handling complex customer transactions.
• Work to understand the root causes of complex customer service issues and identify and implement resolutions.
• Accountable for achievement of defined sales and service goals.
• Maintain a working knowledge of banking products and promotions.
• Responsible for performing accurate transactions, balancing each day, and verifying cash totals.
• Scan daily proof work to the remote capture machine.
• Identify customer needs, cross-sell and up-sell opportunities, and should make referrals within the branch.
• Ensure adequacy of currency and coin supply.
• Provide backup support to other branches as needed.
• May provide assistance and training to other colleagues and serve as a mentor.
• May perform all sales and service functions of the branch as needed.
• PRACTICE ETHICAL SALES BEHAVIORS IN ACCORDANCE WITH THE BANK’S CORE VALUES OF INTEGRITY AND HONESTY. ALWAYS ACT IN THE BEST INTEREST OF THE CUSTOMER WHEN OFFERING ADDITIONAL PRODUCTS AND SERVICES.

Requirements

• Ability to perform accurate transactions.
• Successful completion of Teller training program and passing score on training post-test.
• Demonstrated commitment to customer service excellence and the ability to meet or exceed sales and service objectives.
• Strong written and verbal communication skills.
• Intermediate PC proficiency.
• Intermediate proficiency in Google Docs and Microsoft Office products.
• Industry and work experience: 1 or more years of customer service experience. Cash handling or sales experience preferred.
• Academic: High school diploma or GED required. Bachelor’s degree preferred or equivalent education and related training or experience required.

Qualifications

• High school diploma or GED required.
• Bachelor’s degree preferred or equivalent education and related training or experience required.

Skills

• Intermediate proficiency in Google Docs and Microsoft Office products.

Benefits

Ameris Bank offers a comprehensive employee benefit package to all eligible employees, including medical, dental and vision insurance, life insurance, accidental death & dismemberment coverage, long-term disability coverage, paid sick and vacation leave, 11 holidays, volunteer/service day, employee stock purchase plan, 401(k) retirement plan, flexible spending accounts, health savings account, health reimbursement arrangement, supplemental life & other insurance plans, identity theft protection, pet insurance, legal insurance, employee assistance program, employee advocacy program, tickets at work (entertainment discounts for Ameris Bank Employees), AT&T employee discount, wellness discounts for medical premiums and other rewards, employee referral incentive, education assistance, employee resource groups, banking advantages for employees, free interest checking, free safe deposit box, free money orders, travelers' checks and cashier checks, discount on mortgage origination fee, free online banking and free unlimited online bill payment, employee banking perks, and Ameris Bank matches 50% of your first 8% of contributions to the plan.