Telephone Triage RN (On site)
About the role
We’re looking for a dedicated Telephone Triage RN to join our team and help us continue delivering the level of care our patients and families deserve.
Responsibilities
- Respond promptly to each incoming call.
- If a call warrants triage, the caller’s symptoms will be assessed to determine appropriate level of care (Emergent, Urgent, Non-Urgent, Self-Care) and referred to the appropriate medical facility or provider for care, utilizing approved guidelines on a patient basis.
- Utilize available resources and guidelines to prioritize scheduling of patient and referral to the appropriate medical facility.
- Appointments will be scheduled by the Telephone Triage RN with the caller and appropriate details will be shared.
- Pertinent demographic information will be collected and documented within the EMR for the appointment.
- Provide appropriate instructions to patient/caller including home care instructions, written guidelines sent via portal or mail, or other references.
- Complete standard documentation of each patient call utilizing the EMR in compliance with approved policies and procedures.
- Is an advocate for patient/caregiver within the health care system and across the continuum.
- Affords as liaison with other departments to facilitate improved coordination of care.
- Applies advanced critical thinking and conflict resolution skills.
- Participate in new employee orientation, ongoing in-service programs, staff meetings, continuous quality improvement, and other organizational and department goals.
- Has knowledge of community resources, linkages, and sources referral.
Requirements
- Registered Nurse Required, BSN preferred
- 3-5 years working in physician practice setting preferred
- Experience working with electronic health records, EPIC preferred
- Strong communication and conflict resolution skills
Qualifications
- BSN preferred
Skills
- Advanced critical thinking and conflict resolution skills
Benefits
A comprehensive benefits package including medical, dental, retirement plans, tuition assistance, and wellness programs. Click here to view our complete benefits guide.
Pay
Salary Range: $33.65-$54.37/hr based on experience and qualifications
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