RN-Clinic Telephone Triage

About the role

Now a proud part of UAB Medicine, Southview Medical Group is a long-standing, multi-specialty physician practice with a history of caring for Birmingham-area patients for more than a century at our facilities located at UAB St. Vincent’s Birmingham and UAB Medicine St. Vincent’s One Nineteen. Our physicians provide a broad range of primary and specialty care services focused on long-term health and wellness. Join our team that includes more than 30 providers — spanning internal medicine, cardiology, infectious disease, endocrinology and gastroenterology — as we care for more than 51,000 unique patients every year over more than 130,000 annual patient visits.

Responsibilities

• Provides professional nursing care and clinical assessment via phone and electronic communication to patients seeking medical advice or care coordination.
• Responsible for evaluating patient symptoms, determining appropriate levels of care, providing clinical guidance based on established protocols, and ensuring timely communication and follow-up with providers and patients.
• Promotes patient safety, access, and satisfaction while supporting efficient clinic operations.
• Assess patient symptoms to determine urgency and recommend appropriate disposition (e.g., same-day appointment, urgent care, ER, or home care).
• Communicate with providers to relay urgent clinical information or obtain treatment orders as needed.
• Document all patient interactions, assessments, advice given, and provider communications accurately in the Electronic Health Record (EHR).
• Carefully coordinate care and follow-up with clinic staff to ensure continuity and efficiency in patient care.
• Educate patients on medication use, treatment plans, and self-care instructions within the scope of nursing practice.
• Review incoming test results, provider messages, and refill requests; respond or route appropriately per established protocols.
• Support patient scheduling by determining appropriate visit types and urgency.
• Maintain compliance with HIPAA, OSHA, and clinic infection control and safety policies.
• Demonstrate professionalism, courtesy, and compassion in all patient and team interactions.
• Maintain regular and punctual attendance.

Requirements

• Active RN license in good standing with the Alabama Board of Nursing required.
• BLS Provider obtained within 1 Month (30 days) of hire date or job transfer date required. American Heart Association or American Red Cross accepted.
• Minimum Requirements: Graduate of an accredited school of nursing required. Current Registered Nurse (RN) license in the State of Alabama required. Minimum 2 years of clinical nursing experience preferred; experience in triage, primary care, family practice, or ambulatory setting preferred. Experience with EHR systems and clinical documentation preferred.

Qualifications

• No additional preferences.

Skills

• Excellent communication skills, both verbal and written.
• Strong clinical judgment and decision-making abilities.
• Ability to work independently and as part of a team.
• Proficiency in electronic health record systems.

Benefits

• Generous paid time off.
• Paid parental leave.
• Tuition Reimbursement Program.

Pay

Details not specified.

Schedule

Full Time Onsite; Monday - Friday 7:30 to 4:30 or 8:30 to 5:30 (no call, no weekends).