RN - Clinic Telephone Triage

About the role

Position Overview: The role involves providing professional nursing care and clinical assessment via phone and electronic communication to patients seeking medical advice or care coordination.

Responsibilities

• Conduct phone-based nursing assessments and triage patient symptoms
• Determine appropriate care levels and assess urgency to recommend disposition
• Communicate with providers and relay urgent clinical information
• Document patient interactions in EHR accurately
• Educate patients on treatment, self-care, and medications
• Coordinate follow-up care and ensure continuity
• Review and respond to test results, messages, and refill requests
• Support scheduling and manage triage calls according to response standards
• Ensure compliance with safety, privacy, HIPAA, and OSHA policies
• Participate in ongoing training, education, and quality assurance activities
• Demonstrate professionalism, courtesy, and compassion
• Manage incoming information and support clinic operations

Qualifications

• Active RN license in good standing in Alabama
• BLS certification
• Graduate of an accredited nursing program
• Minimum of 2 years of clinical nursing experience preferred (especially in triage, primary care, or ambulatory settings)
• Experience with EHR systems and clinical documentation advantageous