Telephone Triage Nurse-Care on Call

About the role

Nemours Children’s Health is seeking an experienced pediatric telephone triage nurse to support our primary care practices in Delaware, Pennsylvania and Florida. This is a casual (8 hours/week), fully remote position that is self-scheduled and requires one shift every other weekend and two holidays per year.

Responsibilities

• Provides primary care patients telephone access to a highly skilled and trained registered nurse who accurately answers their questions and addresses their medical concerns during hours when the primary care offices are open.
• Ensures continuity of care, communicating the patient’s condition and plan of care to other health team members.
• Accurately assesses each patient’s condition by actively listening to callers and asking probative questions.
• Identifies emergent situations and effectively transfers life-threatening calls to appropriate agencies per protocol.
• Provides appropriate and courteous telephone advice including plan of care and patient education to callers according to approved protocols.
• Accurately documents initial and ongoing telephone conversations with documentation being completed immediately after the call ends.
• Plays outbound follow-up calls to caregivers as needed.
• Accurately communicates information to physician on call as needed either over the telephone or by routing the necessary information to the physician through EPIC.
• Works autonomously while adhering to organizational standards and core values.
• Attends and participates in staff meetings and required departmental meetings.
• Moves flexibly to meet department needs by working morning, evening, weekend, and midnight shifts.
• Maintains call volumes, call duration, and customer service expectations.
• Utilizes and maintains Nemours supplied equipment; ability to troubleshoot technology issues to ensure uninterrupted service to patients.
• Performs additional miscellaneous duties and responsibilities as assigned by supervisor.

Requirements

• Bachelor’s Degree strongly preferred. Associates Degree prepared candidates must be actively enrolled in a BSN program.
• Upon hire, the Kids Health On Call nurse must have an active unrestricted Delaware Registered Nurse license to start. Active Pennsylvania and Florida Registered Nurse Licenses must be obtained within 90 days of hire date.
• BLS from American Heart Association required for all nursing roles.
• Nurses residing in an interstate compact state (DE, NJ or MD) who have a multistate license for their state of residence will not need to obtain separate PA or FL licensure.
• Nurses residing in PA will continue to require separate DE and FL licensure until PA begins full participation in the interstate compact.
• The KHOC associate must not work autonomously until all licensure is obtained and verified - they can shadow and train with a KHOC preceptor, but cannot provide medical advice for patients receiving primary care services in states for which the associate has not yet obtained licensure.
• 3-5 years of job-related experience.