Telephone Operator / SEIU - G - FT - Rotational - AGH - Pittsburgh

Essential Responsibilities

• Answers and directs all telephone calls and overhead paging inquiries for the efficient and timely operation of hospital communications.
• Trikes and prioritizes calls as to their urgency, and accurately routes calls accordingly. (85%)

• Immediately responds to all alarms, security calls, and medical emergencies.
• Pages all persons designated to respond to emergencies.
• Immediately reports to the supervisor any problems with, or abuses of the alarm system.
• Logs emergency response information, as appropriate.
• May reprogram the computerized fire alarm system after it has been activated. (10%)

Qualifications

• Excellent telephone skills and interpersonal communication skills required.
• Training as a Telephone Operator, Receptionist, or priority Dispatcher preferred.
• Experience using a PC-based telephone operator console preferred.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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