Telephone Operator

Position Responsibilities

• Answers all incoming calls, including page phone and switchboard in a timely manner.
• Placing calls on hold as necessary and treating callers with respect and courtesy.
• Fulfills customer service standards for phone communications as set by department management.
• Requests the assistance of other departments with a call rather than blind transferring calls.
• Pages all personnel based upon approved schedule as needed.
• Understands and interprets all hospital codes and identifies communication actions for each code.
• Responds to hospital codes and notifies all pertinent hospital personnel as required by department procedures.
• Maintains awareness of alarm indicators and enunciators for hospital locations and notifies appropriate personnel.
• Immediately answers Emergency / 123 lines and responds immediately by notifying the appropriate staff.
• Demonstrates a strong sense of urgency to all emergency calls.
• Aids staff and patients with long distance calls as authorized in established department procedures.
• Records the required information on the long distance log sheet.
• Follows medical center's policy regarding releasing any patient information.

Qualifications

• Education: HS diploma/GED or equivalent experience.
• Experience: Contact Center or office experience preferred.
• Skills: Excellent communication skills. Bilingual in Spanish desired.