Telephone Operator
About the role
Located in Kailua, Adventist Health Castle has been one of the area's leading healthcare providers since 1963. We are comprised of a 160-bed hospital, eight medical offices, home care services, urgent cares and a vast scope of services located throughout O'ahu. In 2017, Adventist Health Castle was recognized with the Malcolm Baldrige National Quality Award, the nation's highest presidential honor for performance excellence. O'ahu is known for its ideal climate, diverse culture and picturesque landscape. The allure of Castle's laid-back lifestyle is complimented by its close-knit and proud community.
Responsibilities
- Answers incoming telephone calls and provides information when requested, utilizing excellent customer service skills and professional telephone etiquette at all times.
- Answers, evaluates, and directs all calls efficiently. Responds with patience and positive attitude to the caller's request.
- Provides answering service coverage for identified departments and in accordance with established procedures.
- Operates paging system in accordance with established procedures.
- Acts as a dispatcher between hospital personnel and security when the security office is closed.
- Handles emergency calls in accordance with established procedures.
- Maintains communication with departments and staff regarding call follow-up.
- Maintains and updates on-call lists.
- Aids in admitting patients as needed.
- Maintains patient information, ensuring it is current and correct.
- Sorts and distributes mail as needed.
- Orients, instructs, mentors and develops personnel on job duties, assignments, opportunities, and activities of the department as it relates to their position and their relationship with other departments/staff as needed.
Requirements
Education and Work Experience:
- High School Education/GED or equivalent: Preferred
- Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred
- Customer service call center experience: Preferred
Qualifications
Essential Functions:
- Answers incoming telephone calls and provides information when requested, utilizing excellent customer service skills and professional telephone etiquette at all times.
- Answers, evaluates, and directs all calls efficiently. Responds with patience and positive attitude to the caller's request.
- Provides answering service coverage for identified departments and in accordance with established procedures.
- Operates paging system in accordance with established procedures.
- Acts as a dispatcher between hospital personnel and security when the security office is closed.
- Handles emergency calls in accordance with established procedures.
- Maintains communication with departments and staff regarding call follow-up.
- Maintains and updates on-call lists.
- Aids in admitting patients as needed.
- Maintains patient information, ensuring it is current and correct.
- Sorts and distributes mail as needed.
- Orients, instructs, mentors and develops personnel on job duties, assignments, opportunities, and activities of the department as it relates to their position and their relationship with other departments/staff as needed.
Skills
N/A
Benefits
N/A
Pay
The estimated base pay for this position is $19.57 to $25.53. Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions. Please contact our Talent Acquisition team for more information.
Schedule
Full time