Telephone Operator

Responsibilities

• Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
• Takes and relays messages in an accurate and timely manner.
• Responds to emergency and urgent calls from patients in a timely manner.
• Directs callers immediately to clinical staff as necessary.
• Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.
• Provides pleasant and helpful phone contact for callers.
• Responsible for opening and closing the switchboard.
• Performs clerical duties as assigned to maintain workflow in the department.
• Performs all other duties/responsibilities as necessary or assigned.

Qualifications

• Minimum Qualifications:
• A High School Diploma or a General Education Degree
• Five (3-5) years' office experience preferably in a medical office

Physical Demands

• Regularly: sit, bend, grasp, reach, talk and hear
• Occasionally: stand, stoop/crouch, lift up to 30 pounds, pull/push up to 30 pounds, and carry up to 30 pounds
• Vision: clearly see up to 5 feet with or without corrective lenses, clearly see up to 20 feet with or without corrective lenses

Work Environment

• While performing the essential duties/responsibilities of this job, the employee will not be exposed to any workplace environmental conditions caused by extreme noise, heat, cold, workplace hazards, atmospheric dust/fumes/vapors/mists, pathogens, or toxic chemicals.