Telephone Operator

Core Work Activities

• Follow all company policies and procedures
• Report accidents, injuries, and unsafe work conditions to manager
• Maintain confidentiality of proprietary information
• Protect company assets
• Welcome and acknowledge all guests according to company standards
• Anticipate and address guests' service needs
• Assist individuals with disabilities
• Thank guests with genuine appreciation
• Speak with others using clear and professional language
• Answer telephones using appropriate etiquette
• Develop and maintain positive working relationships with others
• Support team to reach common goals
• Comply with quality assurance expectations and standards

Attention to Customer Service

• Available to work a flexible schedule including evenings, weekends, and holidays

Physical Demands

• Stand, sit, or walk for an extended period of time
• Enter and locate information using computers and/or POS systems
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance