Telephone Operator - Per Diem - Day

Overview

Our team members are the heart of what makes us better. At Hackensack Meridian Health, we help our patients live better, healthier lives and support one another to succeed. Our culture is built on connection and collaboration, where competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community.

Responsibilities

• Answers hospital incoming calls, ensuring they are answered within 3 rings. Determines which extension or departmental personnel to connect with the caller through a brief screening process.
• Contacts hospital personnel as requested through the paging system, using it accurately.
• Demonstrates knowledge of On-Call scheduling by handling physician's on-call calls according to established procedures and explaining to staff as needed.
• Keeps records and documentation up to date to maintain a consistently high level of productivity.
• Furnishes accurate information regarding patient location, visiting hours, and organizational information, demonstrating knowledge of hospital departments, services, and policies and procedures.
• Keeps callers informed about the status of their call and takes initiative to open lines of communication when on hold or in a ring/no answer situation.
• Operates a data linked multi-position PBX console automated system, demonstrating understanding of PBX console features and completing all calls in an expeditious yet courteous manner.
• Provides directory information for both internal and external callers through computer systems, using them accurately and rapidly.
• Responds immediately to all emergencies and alarms, managing trauma codes, fires, and disasters accurately and timely.
• Other duties and/or projects as assigned.

Qualifications

• Excellent written and verbal communication skills.
• Proficient computer skills, including but not limited to Microsoft Office and/or Google Suite platforms.

Compensation

The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. The posted hourly rate of pay may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:

• Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.
• Experience: Years of relevant work experience.
• Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.
• Skills: Demonstrated proficiency in relevant skills and competencies.
• Geographic Location: Cost of living and market rates for the specific location.
• Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.
• Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.

Benefits

HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts.

Awards

• US News & World Report 2025 - HUMC - #1 Hospital in NJ & #1 in NY Metro Area
• US News & World Report 2025 - Joseph M. Sanzari Children’s Hospital - #1 Children’s Hospital in NJ and #3 Children’s Specialties in the Nation
• US News & World Report 2025 - JSUMC - #5 Hospital in NJ
• US News & World Report 2025 - John Theurer Cancer Center at HUMC - Ranked Nationally
• US News & World Report 2025 - HUMC - Best Hospitals Honor Roll
• Becker’s Hospital Review 2025 - 7 HMH Institutions Named Among Becker’s Top 100
• Newsweek 2025 - Hackensack Meridian Health - America’s Greatest Workplaces for Mental Well-Being 2025
• Newsweek 2025 - Best Hospitals USA - HUMC - #59