Associate Telephone Operator - Per Diem, Rotating

Responsibilities

• Solicits sufficient information from each caller to determine nature and urgency of call
• Receives, transfers, and places calls using appropriate telephone etiquette and standardized greeting
• Exhibits superior listening skills utilizing reasoning, problem solving, quick responding, and comprehension/understanding skills
• Promptly and courteously answers questions from external users and provides general information
• Interacts with all individuals in a professional manner, providing attention, support, and assistance to foster an environment of exceptional customer service
• Demonstrates proficient computer and telephone/paging skills
• Maintains a pleasant and helpful demeanor and consistently demonstrates a professional attitude toward all internal users and external customers
• Demonstrates an ability to perform with precision and accuracy and for all switchboard processes for all emergency alarms, codes, or disaster incidents
• Responds efficiently and accurately to emergency codes following designated procedures where applicable related to Code Blue, STAT Airway, STEMI, Stroke, and Trauma Team activations
• Performs other duties as required or assigned

Requirements

• High School Diploma or Equivalent
• One (1) year working in a telephone-based customer service role, preferably a healthcare environment and/or one (1) year telecommunications experience required
• Must be able to use computer/phone for extended periods of time
• Demonstrated ability to use multiple software programs and equipment in a fast-paced environment while assisting others
• Demonstrated communication and interpersonal service skills and ability to work both independently and as part of a team required
• Demonstrated initiative and self-accountability with exceptional organizational and time management skills