Telephone Operator, Per-Diem, Rotating Shift

About the role

Located in Kailua, Adventist Health Castle has been one of the area's leading healthcare providers since 1963. We are comprised of a 160-bed hospital, eight medical offices, home care services, urgent cares and a vast scope of services located throughout O'ahu. In 2017, Adventist Health Castle was recognized with the Malcolm Baldrige National Quality Award, the nation's highest presidential honor for performance excellence.

Responsibilities

• Operates telephone switchboard console, overhead paging system, two-way radio, alpha/numeric paging unit, and wall alarm panels.
• Answers calls in a courteous and timely manner, accurately connect callers to their requested destination, and provides appropriate information and assistance as needed.
• Performs light clerical functions.
• Occasionally trains new employees.

Requirements

• Education and Work Experience: High School Education/GED or equivalent: Preferred Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred Customer service call center experience: Preferred

Qualifications

Essential Functions:

• Answers incoming telephone calls and provides information when requested, utilizing excellent customer service skills and professional telephone etiquette at all times.
• Answers, evaluates, and directs all calls efficiently. Responds with patience and positive attitude to the caller's request. Provides answering service coverage for identified departments and in accordance with established procedures.
• Operates paging system in accordance with established procedures. Acts as a dispatcher between hospital personnel and security when the security office is closed. Handles emergency calls in accordance with established procedures.
• Maintains accurate records and logs of all calls and actions taken.
• Monitor all alarm panels, telephones, two-way radio, and fax located in the department. Document any malfunctions and/or alarm activations and notify designated personnel/departments as required.
• Verifies and updates on-call lists.
• Affords assistance with admitting patients as needed. Ensures patient information is maintained, current and correct. Sorts and distributes mail as needed.
• Orients, instructs, mentors and develops personnel on job duties, assignments, opportunities, and activities of the department as it relates to their position and their relationship with other departments/staff as needed.
• Performs other job-related duties as assigned.

Organizational Requirements

• Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable.
• Medical and religious exemptions may apply.
• Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify.

About Us

Adventist Health is a faith-based, nonprofit, integrated health system serving more than 100 communities on the West Coast and Hawaii with over 440 sites of care, including 27 acute care facilities. Founded on Adventist heritage and values, Adventist Health provides care in hospitals, clinics, home care, and hospice agencies in both rural and urban communities. Our compassionate and talented team of more than 38,000 includes employees, physicians, Medical Staff, and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness and hope.

JOB INFO

• Job Identification : 62713
• Job Category : Associate
• Posting Date : 2026-05-04T21:41:00+00:00
• Job Shift : Rotating Shift
• Locations : Kailua, HI, United States
• Locations : Assignment Category : Per Diem
• Pay Range : The estimated base pay for this position is $19.57 to $25.53. Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions. Please contact our Talent Acquisition team for more information.
• Hiring Department : Telecom
• Shift Length : 8 Hours