Telecommunications Operator (Per Diem)

Primary Duties

• Process all calls within the current service level commitment.
• Answer and navigate calls with accuracy, efficiency, and courtesy using best customer service tactics and practices.
• Record and relay complete and accurate answering service message tickets, verifying all message details including correct spelling of patient name, caller name, and call back number.
• Monitor and relay, with efficiency and urgency, designated codes via the code phone and code panels by getting correct information, promptly overhead paging, and documenting for legal and statistical purposes.
• Monitor and relay designated internal Plant Operations and Security alarm panels, reporting any alarms to the Engineer on duty or Security Officer according to set procedures.
• Perform other duties as assigned.

License, Certification, Education or Experience

• REQUIRED: High School graduate or equivalent
• Excellent customer service skills.
• Excellent telephone skills.
• Ability to work in a team setting.
• Typing/keyboarding at a minimum of 50 words per minute.
• Ability to sit for up to 10 hours in a cubical workstation
• DESIRED: High volume PBX, answering service, call center, or medical provider office experience with a demonstrated understanding of these settings.
• Previous experience in a hospital answering service or similar.