Telephone Operator (PBX), Evening Shift Per Diem
Adventist Health · Glendale, CA · 1 mo ago
OTHR$25–$29.56/hrFull-time
We need to output HTML fragment with sections: headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate. Must preserve all substantive info.
Let's parse the job description.
Content:
- Intro paragraph about Adventist Health Glendale location, services, Magnet designation, community. That's "About Us" maybe. Could be "About the role"? Actually "About Us" is about organization. Could be "About the role"? The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to map content accordingly.
We have:
Job Summary: Operates telephone switchboard console, overhead paging system, two-way radio, alpha/numeric paging unit, and wall alarm panels. Answers calls courteously, connects callers, provides info, performs light clerical functions, occasionally trains new employees.
That's responsibilities.
Job Requirements: Education and Work Experience: High School Education/GED or equivalent: Preferred; Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred; Customer service call center experience: Preferred.
Essential Functions: list of duties (similar to responsibilities but more detailed). Could be considered responsibilities.
Organizational Requirements: Adventist Health requires vaccinations, E-Verify, etc. That's maybe "Requirements" or "Qualifications". Could be "Requirements".
About Us: description of Adventist Health.
Job Info: includes Job Identification, Category, Posting Date, Job Schedule: Full time, Job Shift: Evening Shift, Locations: Glendale, CA, Assignment Category: Per Diem, Pay Range: $25.00 to $29.56, benefits mention, Hiring Department: Concierge, Shift Length: 8 Hours.
We need to include Pay and Schedule sections only if posting actually states them. Yes, we have Pay Range and Schedule (Full time, Evening Shift, Per Diem, 8 Hours). So we can include Pay and Schedule sections.
Benefits: posting mentions "a comprehensive benefits program is available for qualifying positions." That's vague but it's a statement about benefits. It's not specific details but it's mention of benefits. The instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state that a comprehensive benefits program is available. So we can include Benefits section with that sentence.
We must not include filler like "commensurate with experience". Not present.
We need to avoid duplication. The Essential Functions list duplicates some of Job Summary but we should keep all substantive info; we can combine or keep both but avoid duplication? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." So we should keep both, but we can combine similar points? Might be considered duplication but we need to preserve all. However we can present them in a single responsibilities section with bullet points covering all duties from both Job Summary and Essential Functions. That would preserve all info without repeating same sentences verbatim? But we might lose some nuance if we paraphrase. Safer to keep both as separate bullet lists? But that would repeat some content. The instruction says do not repeat job title as heading, but doesn't forbid repeating content. However "Preserve ALL substantive information" suggests we should not omit any detail. Duplication is okay as long as we don't lose info. However "do NOT invent or summarize away detail" - summarizing could lose detail. So we should keep the original sentences.
Thus we can have a Responsibilities section with
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate. Must preserve all substantive info.
Let's parse the job description.
Content:
- Intro paragraph about Adventist Health Glendale location, services, Magnet designation, community. That's "About Us" maybe. Could be "About the role"? Actually "About Us" is about organization. Could be "About the role"? The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to map content accordingly.
We have:
Job Summary: Operates telephone switchboard console, overhead paging system, two-way radio, alpha/numeric paging unit, and wall alarm panels. Answers calls courteously, connects callers, provides info, performs light clerical functions, occasionally trains new employees.
That's responsibilities.
Job Requirements: Education and Work Experience: High School Education/GED or equivalent: Preferred; Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred; Customer service call center experience: Preferred.
Essential Functions: list of duties (similar to responsibilities but more detailed). Could be considered responsibilities.
Organizational Requirements: Adventist Health requires vaccinations, E-Verify, etc. That's maybe "Requirements" or "Qualifications". Could be "Requirements".
About Us: description of Adventist Health.
Job Info: includes Job Identification, Category, Posting Date, Job Schedule: Full time, Job Shift: Evening Shift, Locations: Glendale, CA, Assignment Category: Per Diem, Pay Range: $25.00 to $29.56, benefits mention, Hiring Department: Concierge, Shift Length: 8 Hours.
We need to include Pay and Schedule sections only if posting actually states them. Yes, we have Pay Range and Schedule (Full time, Evening Shift, Per Diem, 8 Hours). So we can include Pay and Schedule sections.
Benefits: posting mentions "a comprehensive benefits program is available for qualifying positions." That's vague but it's a statement about benefits. It's not specific details but it's mention of benefits. The instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state that a comprehensive benefits program is available. So we can include Benefits section with that sentence.
We must not include filler like "commensurate with experience". Not present.
We need to avoid duplication. The Essential Functions list duplicates some of Job Summary but we should keep all substantive info; we can combine or keep both but avoid duplication? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." So we should keep both, but we can combine similar points? Might be considered duplication but we need to preserve all. However we can present them in a single responsibilities section with bullet points covering all duties from both Job Summary and Essential Functions. That would preserve all info without repeating same sentences verbatim? But we might lose some nuance if we paraphrase. Safer to keep both as separate bullet lists? But that would repeat some content. The instruction says do not repeat job title as heading, but doesn't forbid repeating content. However "Preserve ALL substantive information" suggests we should not omit any detail. Duplication is okay as long as we don't lose info. However "do NOT invent or summarize away detail" - summarizing could lose detail. So we should keep the original sentences.
Thus we can have a Responsibilities section with - containing each bullet from Job Summary and Essential Functions (maybe combined). We'll list each distinct sentence.
Let's extract bullet points:
From Job Summary:
- Operates telephone switchboard console, overhead paging system, two-way radio, alpha/numeric paging unit, and wall alarm panels.
- Answers calls in a courteous and timely manner, accurately connect callers to their requested destination, and provides appropriate information and assistance as needed.
- Performs light clerical functions.
- Occasionally trains new employees.
From Essential Functions (list):
- Answers incoming telephone calls and provides information when requested, utilizing excellent customer service skills and professional telephone etiquette at all times.
- Answers, evaluates, and directs all calls efficiently.
- Responds with patience and positive attitude to the caller's request.
- Provides answering service coverage for identified departments and in accordance with established procedures.
- Operates paging system in accordance with established procedures.
- Acts as a dispatcher between hospital personnel and security when the security office is closed.
- Handles emergency calls in accordance with established procedures.
- Monitors calls to ensure they have been properly followed through.
- Monitor all alarm panels, telephones, two-way radio, and fax located in the department.
- Document any malfunctions and/or alarm activations and notify designated personnel/departments as required.
- Verifies and updates on-call lists.
- Assists with admitting patients as needed.
- Ensures patient information is maintained, current and correct.
- Sorts and distributes mail as needed.
- Orients, instructs, mentors and develops personnel on job duties, assignments, opportunities, and activities of the department as it relates to their position and their relationship with other departments/staff as needed.
- Performs other job-related duties as assigned.
We could combine similar points but keep all.
Now Requirements/Education: we have Education and Work Experience: High School Education/GED or equivalent: Preferred; Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred; Customer service call center experience: Preferred.
Also Organizational Requirements: vaccinations, E-Verify.
We could have a Requirements section with bullet points for education/experience and organizational requirements.
Qualifications: maybe same as Requirements? The headings list includes Qualifications separate from Requirements. But we can decide to only include sections with real content. We have education/experience preferences; we could put those under Requirements. Organizational requirements could also be under Requirements. Qualifications could be left out if no distinct content beyond requirements. But we could treat "Essential Functions" as Responsibilities, and "Education and Work Experience" as Qualifications. However the instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to map content to these headings.
Let's assign:
- About the role: maybe the introductory paragraph about Adventist Health Glendale (location, services, Magnet designation, community). That's about the organization, but could be considered "About the role". We'll put that.
- Responsibilities: the duties (Job Summary + Essential Functions).
- Requirements: maybe the Organizational Requirements (vaccinations, E-Verify). Or we could put education/experience under Qualifications. Let's read: The headings list includes both Requirements and Qualifications. Usually Requirements are mandatory, Qualifications are preferred. The posting says "Preferred" for education/experience and customer service experience. So those are qualifications. Organizational requirements (vaccinations, E-Verify) are requirements. So we can split.
Thus:
Requirements:
- Must receive all required vaccinations as a condition of employment and annually thereafter, where applicable (medical and religious exemptions may apply).
- Must participate in E-Verify (link provided). We can include the statement about acknowledging E-Verify notices.
Qualifications:
- High School Education/GED or equivalent: Preferred.
- Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred.
- Customer service call center experience: Preferred.
Skills: Not explicitly listed. Could infer from responsibilities: telephone etiquette, customer service, clerical, training, etc. But we should not invent. So we omit Skills section if no explicit skills.
Benefits: statement: "Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions. Please contact our Talent Acquisition team for more information."
Pay: Pay Range: $25.00 to $29.56. Additional individual compensation may be available through differentials, extra shift incentives, bonuses, etc.
Schedule: Job Schedule: Full time; Job Shift: Evening Shift; Assignment Category: Per Diem; Shift Length: 8 Hours; Locations: Glendale, CA, United States (maybe location not schedule). But schedule includes full time, evening shift, per diem, 8 hours.
We should also include location? Not a heading. Could be part of About the role? But we already used About the role for organization description. Could add location there. However location is in Job Info. We could add a short paragraph under About the role: location. But we must not invent. We'll include location as part of About the role: "Located in Glendale, CA, United States." That's from posting.
Now we need to output HTML fragment with
headings and - for lists,
for prose.
We must not include any markdown fences.
Let's craft.
First, About the role:
Nestled between Burbank and Pasadena, Adventist Health Glendale is one of the area's leading healthcare providers. We are comprised of a 515-bed hospital, two urgent cares, home care services, comprehensive cardiology care and a vast scope of services located in the San Fernando Valley. We are committed to the development and empowerment of our nurses and have received Magnet designation from the American Nurses Credentialing Center. Glendale is known for its urban living, with easy access to dining, entertainment, shopping, amusement parks and outdoor recreation. Adventist Health Glendale is proud to be part of the thriving, diverse community since 1905. Located in Glendale, CA, United States.
That's fine.
Responsibilities: - ... each bullet.
We need to ensure we don't duplicate too much but keep all.
Let's list bullets:
- Operates telephone switchboard console, overhead paging system, two-way radio, alpha/numeric paging unit, and wall alarm panels.
- Answers calls in a courteous and timely manner, accurately connect callers to their requested destination, and provides appropriate information and assistance as needed.
- Performs light clerical functions.
- Occasionally trains new employees.
- Answers incoming telephone calls and provides information when requested, utilizing excellent customer service skills and professional telephone etiquette at all times.
- Answers, evaluates, and directs all calls efficiently.
- Responds with patience and positive attitude to the caller's request.
- Provides answering service coverage for identified departments and in accordance with established procedures.
- Operates paging system in accordance with established procedures.
- Acts as a dispatcher between hospital personnel and security when the security office is closed.
- Handles emergency calls in accordance with established procedures.
- Monitors calls to ensure they have been properly followed through.
- Monitor all alarm panels, telephones, two-way radio, and fax located in the department.
- Document any malfunctions and/or alarm activations and notify designated personnel/departments as required.
- Verifies and updates on-call lists.
- Assists with admitting patients as needed.
- Ensures patient information is maintained, current and correct.
- Sorts and distributes mail as needed.
- Orients, instructs, mentors and develops personnel on job duties, assignments, opportunities, and activities of the department as it relates to their position and their relationship with other departments/staff as needed.
- Performs other job-related duties as assigned.
Note: Some bullets are similar to earlier ones (e.g., first bullet vs later). It's okay.
Requirements:
- Must receive all required vaccinations as a condition of employment and annually thereafter, where applicable (medical and religious exemptions may apply).
- Must participate in E-Verify; by applying, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.
Qualifications: - High School Education/GED or equivalent: Preferred.
- Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred.
- Customer service call center experience: Preferred.
Benefits: Base
headings and - for lists,
for prose.
We must not include any markdown fences.
Let's craft.
First, About the role:
Nestled between Burbank and Pasadena, Adventist Health Glendale is one of the area's leading healthcare providers. We are comprised of a 515-bed hospital, two urgent cares, home care services, comprehensive cardiology care and a vast scope of services located in the San Fernando Valley. We are committed to the development and empowerment of our nurses and have received Magnet designation from the American Nurses Credentialing Center. Glendale is known for its urban living, with easy access to dining, entertainment, shopping, amusement parks and outdoor recreation. Adventist Health Glendale is proud to be part of the thriving, diverse community since 1905. Located in Glendale, CA, United States.
That's fine.
Responsibilities: - ... each bullet.
We need to ensure we don't duplicate too much but keep all.
Let's list bullets:
- Operates telephone switchboard console, overhead paging system, two-way radio, alpha/numeric paging unit, and wall alarm panels.
- Answers calls in a courteous and timely manner, accurately connect callers to their requested destination, and provides appropriate information and assistance as needed.
- Performs light clerical functions.
- Occasionally trains new employees.
- Answers incoming telephone calls and provides information when requested, utilizing excellent customer service skills and professional telephone etiquette at all times.
- Answers, evaluates, and directs all calls efficiently.
- Responds with patience and positive attitude to the caller's request.
- Provides answering service coverage for identified departments and in accordance with established procedures.
- Operates paging system in accordance with established procedures.
- Acts as a dispatcher between hospital personnel and security when the security office is closed.
- Handles emergency calls in accordance with established procedures.
- Monitors calls to ensure they have been properly followed through.
- Monitor all alarm panels, telephones, two-way radio, and fax located in the department.
- Document any malfunctions and/or alarm activations and notify designated personnel/departments as required.
- Verifies and updates on-call lists.
- Assists with admitting patients as needed.
- Ensures patient information is maintained, current and correct.
- Sorts and distributes mail as needed.
- Orients, instructs, mentors and develops personnel on job duties, assignments, opportunities, and activities of the department as it relates to their position and their relationship with other departments/staff as needed.
- Performs other job-related duties as assigned.
Note: Some bullets are similar to earlier ones (e.g., first bullet vs later). It's okay.
Requirements:
- Must receive all required vaccinations as a condition of employment and annually thereafter, where applicable (medical and religious exemptions may apply).
- Must participate in E-Verify; by applying, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.
Qualifications: - High School Education/GED or equivalent: Preferred.
- Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred.
- Customer service call center experience: Preferred.
Benefits: Base
for prose. We must not include any markdown fences. Let's craft. First, About the role:
Nestled between Burbank and Pasadena, Adventist Health Glendale is one of the area's leading healthcare providers. We are comprised of a 515-bed hospital, two urgent cares, home care services, comprehensive cardiology care and a vast scope of services located in the San Fernando Valley. We are committed to the development and empowerment of our nurses and have received Magnet designation from the American Nurses Credentialing Center. Glendale is known for its urban living, with easy access to dining, entertainment, shopping, amusement parks and outdoor recreation. Adventist Health Glendale is proud to be part of the thriving, diverse community since 1905. Located in Glendale, CA, United States.
That's fine. Responsibilities:- ... each bullet.
We need to ensure we don't duplicate too much but keep all.
Let's list bullets:
- Operates telephone switchboard console, overhead paging system, two-way radio, alpha/numeric paging unit, and wall alarm panels.
- Answers calls in a courteous and timely manner, accurately connect callers to their requested destination, and provides appropriate information and assistance as needed.
- Performs light clerical functions.
- Occasionally trains new employees.
- Answers incoming telephone calls and provides information when requested, utilizing excellent customer service skills and professional telephone etiquette at all times.
- Answers, evaluates, and directs all calls efficiently.
- Responds with patience and positive attitude to the caller's request.
- Provides answering service coverage for identified departments and in accordance with established procedures.
- Operates paging system in accordance with established procedures.
- Acts as a dispatcher between hospital personnel and security when the security office is closed.
- Handles emergency calls in accordance with established procedures.
- Monitors calls to ensure they have been properly followed through.
- Monitor all alarm panels, telephones, two-way radio, and fax located in the department.
- Document any malfunctions and/or alarm activations and notify designated personnel/departments as required.
- Verifies and updates on-call lists.
- Assists with admitting patients as needed.
- Ensures patient information is maintained, current and correct.
- Sorts and distributes mail as needed.
- Orients, instructs, mentors and develops personnel on job duties, assignments, opportunities, and activities of the department as it relates to their position and their relationship with other departments/staff as needed.
- Performs other job-related duties as assigned.
Note: Some bullets are similar to earlier ones (e.g., first bullet vs later). It's okay.
Requirements:
- Must receive all required vaccinations as a condition of employment and annually thereafter, where applicable (medical and religious exemptions may apply).
- Must participate in E-Verify; by applying, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.
- High School Education/GED or equivalent: Preferred.
- Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred.
- Customer service call center experience: Preferred.
Base