Telephone Operator (PBX), Day Shift Part Time

About the role

Operates telephone switchboard console, overhead paging system, two-way radio, alpha/numeric paging unit, and wall alarm panels. Answers calls in a courteous and timely manner, accurately connects callers to their requested destination, and provides appropriate information and assistance as needed. Performs light clerical functions. Occasionally trains new employees.

Responsibilities

• Answers incoming telephone calls and provides information when requested, utilizing excellent customer service skills and professional telephone etiquette at all times.
• Answers, evaluates, and directs all calls efficiently.
• Responds with patience and positive attitude to the caller's request.
• Provides answering service coverage for identified departments and in accordance with established procedures.
• Operates paging system in accordance with established procedures.
• Acts as a dispatcher between hospital personnel and security when the security office is closed.
• Handles emergency calls in accordance with established procedures.
• Monitors calls to ensure they have been properly followed through.
• Monitors all alarm panels, telephones, two-way radio, and fax located in the department.
• Documents any malfunctions and/or alarm activations and notifies designated personnel/departments as required.
• Verifies and updates on-call lists.
• Assists with admitting patients as needed.
• Ensures patient information is maintained, current and correct.
• Sorts and distributes mail as needed.
• Orients, instructs, mentors and develops personnel on job duties, assignments, opportunities, and activities of the department as it relates to their position and their relationship with other departments/staff as needed.
• Performs other job-related duties as assigned.

Requirements

• High School Education/GED or equivalent: Preferred
• Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred
• Customer service call center experience: Preferred

Organizational Requirements

• All associates must receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.
• Adventist Health participates in E-Verify. See E-Verify Participation and Right to Work notices for details.

Pay

The estimated base pay for this position is $25.00 to $29.56 per hour. Additional individual compensation may be available through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions.

Schedule

Day Shift, 8-hour shifts. Part-time regular assignment.

About the organization

Adventist Health Glendale is nestled between Burbank and Pasadena in the San Fernando Valley. It comprises a 515-bed hospital, two urgent cares, home care services, comprehensive cardiology care, and a vast scope of services. The organization is committed to the development and empowerment of its nurses and has received Magnet designation from the American Nurses Credentialing Center. Glendale offers urban living with easy access to dining, entertainment, shopping, amusement parks, and outdoor recreation. Adventist Health Glendale has been part of the thriving, diverse community since 1905.

Adventist Health is a faith-based, nonprofit, integrated health system serving more than 100 communities on the West Coast and Hawaii with over 440 sites of care, including 27 acute care facilities. Founded on Adventist heritage and values, Adventist Health provides care in hospitals, clinics, home care, and hospice agencies in both rural and urban communities. Its compassionate and talented team of more than 38,000 includes employees, physicians, Medical Staff, and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness and hope.