PBX Operator Part-Time Day Shift

Our Promise To You – Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by extending the Healing Ministry of Christ. You will be valued for who you are and the unique experiences you bring to our purpose‑minded team.

Benefits

• Medical, Dental, Vision Insurance (Day One)
• Life Insurance (Day One)
• Disability Insurance (Day One)
• Paid Time Off (Day One)
• 403‑B Retirement Plan
• 4 weeks 100% paid parental leave
• Career development opportunities
• Whole person well‑being resources
• Mental health resources and support
• Pet benefits

Schedule

Part‑time, 24‑hour shift schedule; variable/flexible including nights, weekends, and holidays.

Location

9100 W 74th St, Shawnee Mission, KS 66204, United States of America

Responsibilities

• Answer and transfer incoming calls promptly and accurately.
• Respond quickly and accurately to all codes, alerts, drills, and testing.
• Document all event details in a timely and accurate manner.
• Execute all communications efficiently and accurately.
• Stay current and knowledgeable in all applicable hospital, code, and departmental procedures.
• Assist with training new staff members on call processing procedures.
• Other duties as assigned.

Requirements

• High school graduate or equivalent (required).
• One (1) year PBX switchboard/operator, call center – high call volume environment, clerical/administrative, hospitality, and/or customer service experience (required).
• Ability to remain calm, composed, and professional at all times (required).
• Effective communication with team members, callers, staff, patients, and families (required).
• Clear and distinct speaking ability (required).
• Attentiveness to incoming codes and alerts (required).
• Willingness to quickly adapt to change (required).
• Sense of urgency in emergency matters (required).
• Proactive, compassionate, responsible thinking (required).
• Follow instructions and respond timely under normal or stressful conditions (required).
• Multi‑tasking ability (required).
• Team‑oriented and independent work capability (required).
• Engagement and satisfactory participation/attendance in meetings and staff development (required).
• Variable/flexible shift availability, including nights, weekends, holidays (required).
• Compliance with Facility Employee Code of Conduct and HIPAA, federal, state, and local laws (required).
• Evidence of adherence to hospital confidentiality policy (required).
• Excellent customer service (preferred).
• Ability to comprehensively document event details accurately (preferred).
• Proficiency in reading, writing/spelling, and communicating in English (preferred).
• Willingness to learn and advance in role (preferred).
• Ability to follow instruction (preferred).
• Ability to respond to urgent matters accordingly (preferred).

Education

• Associate degree (preferred).
• High school graduate or equivalent (required).

Work Experience

• 1+ year experience in a hospital and/or medical/healthcare setting (preferred).
• 1+ year PBX switchboard/operator, call center – high call volume environment, clerical/administrative, hospitality, and/or customer service experience (required).
• 2+ years PBX switchboard/operator, call center – high call volume environment, clerical/administrative, hospitality, and/or customer service experience (preferred).

Physical Requirements

See detailed requirements: Physical Requirements

Pay

Pay Range: $15.79 – $23.68