PBX Operator Part-Time 2nd Shift

We need to output HTML fragment with sections only if content present. Use

for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title. We need to extract content. Given posting: It starts with "Our Promise To You ..." which is about culture. Could be "About the role" or maybe "About AdventHealth". The instruction: Use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to map content. We have: - Promise/benefits: "Our Promise To You Joining AdventHealth is about being part of something bigger..." That's more about culture; could be "About the role" or maybe we treat as "About the role". We'll put that in

. - Benefits list: "All the benefits and perks you need for you and your family: Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits Schedule Part time Shift 24 Hours (United States of America) Address 9100 W 74TH ST City SHAWNEE MISSION State Kansas Postal Code 66204" We need to separate benefits from schedule/address. The posting includes "Schedule Part time Shift 24 Hours (United States of America)" and address details. So we can have Benefits section with list of benefits. Schedule section with part-time shift 24 hours. Pay section with Pay Range $15.79 - $23.68. Responsibilities: list of duties: "Other duties as assigned. Answers and transfers incoming calls promptly and accurately. Responds quickly and accurately to all codes, alerts, drills, and testing. Documents all event details in a timely and accurate manner. Executes all communications efficiently and accurately. Stays current and knowledgeable in all applicable hospital, code, and departmental procedures. Assists with training new staff members on call processing procedures." Requirements/Knowledge, Skills, and Abilities: many required abilities. Could be under Requirements or Skills. We'll separate: Requirements (education, experience) and Skills (abilities). Qualifications maybe same as Requirements. We'll decide: Use Requirements for education/experience, Skills for abilities list. We must not create sections with filler like "commensurate with experience". Not present. We must remove boilerplate: EEO etc. At end: "This facility is an equal opportunity employer..." remove. Also remove "Physical Requirements: (Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677" - that's a link; we should drop as it's not substantive? It's a requirement but it's a link; maybe we can include as a note? The instruction: preserve ALL substantive information; do not invent or summarize away detail. The physical requirements link is substantive but it's a link; we could include as a

with the link. However, we might drop if considered boilerplate? It's not boilerplate; it's a link to physical requirements. Probably we should keep it as a

with the link. But we need to decide sections: About the role (promise), Responsibilities, Requirements (education/experience), Skills (abilities), Benefits, Pay, Schedule. We must not repeat job title. No headings for Job ID etc. Let's extract: About the role: "Our Promise To You Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better." That's a paragraph. Responsibilities: list items: - Other duties as assigned. - Answers and transfers incoming calls promptly and accurately. - Responds quickly and accurately to all codes, alerts, drills, and testing. - Documents all event details in a timely and accurate manner. - Executes all communications efficiently and accurately. - Stays current and knowledgeable in all applicable hospital, code, and departmental procedures. - Assists with training new staff members on call processing procedures. We'll put as

• . Requirements (education/experience): - High school graduate or equivalent. [Required] - One (1) year PBX switchboard/operator, call center – high call volume environment, clerical/administrative, hospitality, and/or customer service-focused experience [Required] - Education: Associate [Preferred] - High School Grad or Equiv [Required] (duplicate) - Work Experience: 1+ year experience in a hospital and/or a medical / healthcare setting [Preferred] - 1+ year pbx switchboard/operator, call center – high call volume environment, clerical/administrative, hospitality, and/or customer service-focused experience [Required] - 1+ years experience [Required] - 2+ years pbx switchboard/operator, call center – high call volume environment, clerical/administrative, hospitality, and/or customer service-focused experience [Preferred] We need to preserve all info, not summarize. Could combine duplicates but must preserve. Might be okay to list each distinct bullet. Skills (abilities): list of required abilities: - Ability to remain calm, composed, and professional at all times [Required] - Demonstrates effective communication with all team members, callers, staff, patients, and families. Ability to speak with callers distinctly and clearly [Required] - Ability to remain attentive for incoming codes and alerts [Required] - Ability and willingness to quickly adapt to change [Required] - Demonstrates a sense of urgency in emergency matters. Able to readapt swiftly, as required [Required] - Ability to think proactively, progressively, compassionately, and responsibly [Required] - Ability to follow instructions and timely respond to all matters during normal or stressful conditions alike [Required] - Ability to multi-task (i.e., read and respond to emails, document events, take calls, and communicate with team, as needed) [Required] - Ability and willingness to work in a team environment as well as independently [Required] - Ability to remain engaged while also maintaining satisfactory participation and attendance for all meetings and staff development programs [Required] - Ability to work a variable/flexible shift to include nights, weekends, and holidays [Required] - Complies with the Facility Employee Code of Conduct [Required] - Demonstrates compliance with all HIPAA, federal, state, and local laws, rules, and government [Required] - Promotes evidence of adherence to the hospital confidentiality policy [Required] - Excellent customer service [Preferred] - Ability to comprehensively document event details accurately [Preferred] - Proficiency in reading, writing/spelling, and communicating information. (English) [Preferred] - Willingness to learn and advance in role [Preferred] - Ability to follow instruction [Preferred] - Ability to respond to urgent matters accordingly [Preferred] We'll keep as
  • . Benefits: list: - Medical Insurance - Dental Insurance - Vision Insurance - Life Insurance - Disability Insurance - Paid Time Off from Day One - 403-B Retirement Plan - 4 Weeks 100% Paid Parental Leave - Career Development - Whole Person Well-being Resources - Mental Health Resources and Support - Pet Benefits We also have "Schedule Part time Shift 24 Hours (United States of America)" and address. We'll treat schedule separate. Pay: Pay Range $15.79 - $23.68 Schedule: Part time Shift 24 Hours (United States of America) Address: maybe we can include in a

    under About the role? But we have no heading for address. Could include as a

    after schedule? The instruction: do not create sections unless posting has real, specific content. Address is specific content; we could include as a

    without heading, or we could add a heading like "Location" but not in allowed headings list. The allowed headings are only those listed; we should not add other headings. So we can just include address as a

    without heading, maybe after schedule. We must not include navigation/legal/EEO etc. Already removed. Now produce HTML fragment:

    About the role

    Our Promise To You Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

    Responsibilities

    • Other duties as assigned.
    • Answers and transfers incoming calls promptly and accurately.
    • Responds quickly and accurately to all codes, alerts, drills, and testing.
    • Documents all event details in a timely and accurate manner.
    • Executes all communications efficiently and accurately.
    • Stays current and knowledgeable in all applicable hospital, code, and departmental procedures.
    • Assists with training new staff members on call processing procedures.

    Requirements

    • High school graduate or equivalent. [Required]
    • One (1) year PBX switchboard/operator, call center – high call volume environment, clerical/administrative, hospitality, and/or customer service-focused experience [Required]
    • Education: Associate [Preferred]
    • High School Grad or Equiv [Required]
    • 1+ year experience in a hospital and/or a medical / healthcare setting [Preferred]
    • 1+ year pbx switchboard/operator, call center – high call volume environment, clerical/administrative, hospitality, and/or customer service-focused experience [Required]
    • 1+ years experience [Required]
    • 2+ years pbx switchboard/operator, call center – high call volume environment, clerical/administrative, hospitality, and/or customer service-focused experience [Preferred]

    Skills

    • Ability to remain calm, composed, and professional at all times [Required]
    • Demonstrates effective communication with all team members, callers, staff, patients, and families. Ability to speak with callers distinctly and clearly [Required]
    • Ability to remain attentive for incoming codes and alerts [Required]
    • Ability and willingness to quickly adapt to change [Required]
    • Demonstrates a sense of urgency in emergency matters. Able to readapt swiftly, as required [Required]
    • Ability to think proactively, progressively, compassionately, and responsibly [Required]
    • Ability to follow instructions and timely respond to all matters during normal or stressful conditions alike [Required]
    • Ability to multi-task (i.e., read and respond to emails, document events, take calls, and communicate with team, as needed) [Required]
    • Ability and willingness to work in a team environment as well as independently [Required]
    • Ability to remain engaged while also maintaining satisfactory participation and attendance for all meetings and staff development programs [Required]
    • Ability to work a variable/flexible shift to include nights, weekends, and holidays [Required]
    • Complies with the Facility Employee Code of Conduct [Required]
    • Demonstrates compliance with all HIPAA, federal, state, and local laws, rules, and government [Required]