Telephone Operator-Evening Shift-FT

About the role

This job answers all incoming calls on the main telephone line. Pleasantly assists all patients, family members, physicians, visitors, and employees professionally with questions or directions.

Responsibilities

• Assists all patients, family members, physicians, visitors, and employees in a professional and courteous manner.
• Answers all incoming calls quickly and pleasantly, always clearly identifying self and company greeting.
• Transfers patients and guests to appropriate department.
• Verifies and registers vendors following policy procedures.
• Reviews all codes regularly and prepared to call codes as directed or per policy.
• Pages/beeps as per policy, including but not limited to providers on call.
• Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Performs other related duties as required.

Requirements

• High school diploma or equivalent.
• 1 year of customer service experience.

Knowledge, Skills, and Abilities

• Proficiency in using computers, software, and web-based applications.
• Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Excellent customer service skills and ability to remain calm, pleasant, and helpful in high pressure situations.
• Strong time management skills and ability to set priorities and handle multiple tasks simultaneously.
• Ability to effectively work both independently and with a team.

Physical and Environmental Demands

• Sedentary Work – Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects.
• Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.
• Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
• Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.
• The incumbent has no occupational risk for exposure to communicable diseases.
• Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste.
• The risk level of exposure may increase depending on the essential job duties of the role.