Telephone Operator - Grand Canyon South Rim

About the role

Live. Work. Explore. as a part of our Security team in Grand Canyon National Park! Grand Canyon National Park Lodges operates 6 hotels, 7 retail shops, and various restaurants and dining facilities in the historic Grand Canyon Village. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to our guests! As one of the Seven Natural Wonders of the World, Grand Canyon National Park is a place of remarkable beauty, peace, scenic grandeur and top-notch hospitality. We’re hiring a Telephone Operator to Live. Work. Explore. at the South Rim of the Grand Canyon! Position Type: Full-Time, Year-Round. We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire at the Grand Canyon South Rim, and proud stewards of the park.

Responsibilities

• Professionally handles all calls, alarms and radio communication through the switchboard operated 24/7.
• Continually focus on providing exceptional guest service as a primary goal, both in how work is conducted and when interacting with guests.
• Process calls, respond to alarms and handle radio communication and other basic switchboard operations following Switchboard policy and procedures.
• Possess a good working knowledge of all alarms and the ability to handle an emergency situation calmly and efficiently.
• Provide Xanterra South Rim property information to callers following Switchboard policy and procedures.
• Use professional discretion when divulging information and activities to callers.
• Multitask by monitoring multiple radio frequencies; processing telephone calls; and log relevant notes for fire, medical, and security incidents.
• Other duties as assigned.

Requirements

Physical Requirements include: Constantly: Sit Frequently: Handle, reach, bend Occasionally: Stand, walk, reach, climb, squat, kneel, lift/carry up to 100lbs, push/pull up to 100lbs

Qualifications

• Previous telephone switchboard operator, PBX, dispatch or front desk experience helpful.
• Excellent verbal communications skills, and professional telephone etiquette.
• Ability to maintain a calm professional demeanor under potentially stressful and/or emergency situation(s).
• Ability to learn fire alarm systems, and ability to read fire alarm panels.
• Ability to effectively learn and utilize two-way radio communications and pagers.
• Ability to work any shift for a 24/7 operation; morning, evenings & overnight shifts.

Pay

$16.15 per hour

Schedule

Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays)

Benefits

• Medical, Dental, Vision
• Paid Time Off and Holidays
• Disability Insurance
• 401k with match
• Life and AD&D Insurance
• Employee Assistance Program
• Wellness Programs
• Learning and Development Programs
• Low-cost employee housing (dormitory-style) and on-site employee meals (cafeteria-style)
• Free on-site laundry facility, free shuttle service, and Wi-Fi (limited bandwidth)