Telephone Operator

Overview

We can’t do it without YOU! Do you want to apply your experience, skills and education in a way that makes a meaningful and lasting difference in the lives of our patients and their families? At Tennessee Cancer Specialists, it is the privilege of our employees to walk with our patients and their families as they move along the journey of fighting cancer. Whether you are working directly with patients in one of our clinics or in a support role, you are an important part of our mission to deliver the highest quality, compassionate care. Our 300+ employees make up the teams at our 17 different East Tennessee locations!

Responsibilities

• Answer all incoming calls and connect callers with the correct extension in a courteous and efficient manner.
• Provide red carpet customer service through your willingness to ask appropriate questions to assess needs and provide all necessary information.
• Direct callers immediately to clinical staff as necessary based on the urgency of the information provided.
• Act as a valuable resource to all callers by understanding the roles of our employees and the workflow of our clinic.
• Operate a multi-line phone system and other medical office technology to perform multiple functions of your position.
• Have a go-getter work ethic to help out with any additional tasks as needed.

Qualifications

• A high school diploma or equivalent is required, but an associate’s degree in a business-related field would be even better!
• Your proficiency with computer systems and Microsoft Office (Outlook, Word, Excel, etc.) is a must.
• You either live in the Knoxville area or are in the process of relocating.
• This role is fully onsite and does not offer remote or hybrid work options.
• We feel that you will be most successful with at least one year of prior experience in a similar medical clinic position.

Pay

The pay for this role is not specified in the posting.

Schedule

The schedule for this role is not specified in the posting.

Benefits

The benefits for this role are not specified in the posting.