Telephone Nurse Triage - Family Medicine

About the role

This is an in-person position!

Responsibilities

• Provides patient/family centered care, acting as partner and adviser.
• Affords support to patients and families to manage their health care optimally, respecting their culture and values, individual needs, health goals and treatment preferences.
• Applies critical reasoning and astute clinical judgment to expedite appropriate care and treatment, especially for patients presenting with complex problems or potentially life-threatening conditions.
• Schedules and follows up on test results for providers.
• Uses active listening skills, approved protocols, and evidence-based practice to explain test results and medications to patients.
• Applies the provisions of the American Nurses Association Code of Ethics for Nurses to professional obligations and for the patients entrusted to their care.
• Participates in own professional development by maintaining required competencies, identifying learning needs, and seeking appropriate assistance or educational offerings.
• Fulfills essential functions through active participation in a professional practice model, including shared governance, adherence to standards of care, participation in peer review, and professional development promoting leadership and clinical excellence, effective team skills, autonomous practice, and acknowledgment of accountability for actions and critical thinking.
• Focuses on patient safety and the quality of nursing care by applying appropriate nursing interventions, such as identifying and clarifying patient needs, conducting health education, promoting patient advocacy, coordinating nursing and other health services, assisting the patient to navigate the health care system, and evaluating patient outcomes.
• Maintains knowledge of care teams for coordination of patient care, self-management, population management, and communication skills.
• Demonstrates exceptional assessment, critical thinking, and customer service skills.
• Performs other related duties incidental to the work described herein.

Requirements

• Graduation from an accredited School of Nursing with two years of acute care experience required.
• B.S.N. preferred.
• Previous experience in Telephone Triage and with Health Insurance and Managed Care concepts preferred.

Qualifications

• Current license as a Registered Nurse (RN) in the State of applicable state and Basic Cardiac Life Support (BCLS) certification required.
• Licenses in other states as required by law or client contract.
• Advanced Cardiac Life Support (ACLS), Pediatric Advanced Life Support (PALS) or Pediatric Emergency Assessment, Recognition and Stabilization (PEARS) may be required within one year in select areas.

Skills

• Ability to assess nursing needs of acute and chronically ill patients through technology methods.
• Ability to seek out resources independently and work collaboratively.
• Ability to establish and maintain effective working relationships.
• Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and others.
• Ability to teach patients and families in accordance with the nursing plan of care.
• Ability to use the computer and learn new software programs.
• Ability to document and communicate pertinent information using computer and/or paper documentation tools.

Benefits

This is a benefits-eligible position. Please refer to the note at the end of the posting for details on benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development, and so much more.

Pay

$35.50 - $53.25 per hour

Schedule

8 am to 5 pm Monday through Friday