Telemetry Lead

We’re a family-owned company under our fourth generation of leadership and have built our business based on the principles of trust, integrity and a desire to help our customers and employees succeed. LiftOne invests in people, facilities and innovative technology as part of the essential role we play in supporting our country’s supply chain and enabling critical goods to be delivered to homes and businesses. We’re a privately held company, and pair our scale with a strong foundation in our culture and values. This combination gives us a competitive advantage in the market and helps make us a trailblazing organization that is built to last.

We’re looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we’re committed to providing a work experience that helps our team grow to their full potential. We offer great benefits, competitive salaries and opportunities for advancement to all our employees.

About the Role

The Telemetry Lead will support the installation, troubleshooting, customer adoption, and training of next level telemetry and automation capabilities across the LiftOne division. This role encompasses the implementation of telematics across LiftOne’s customer base and proactively supporting LiftOne customers’ equipment through setting up units, troubleshooting issues, and assisting the LiftOne team to navigate the telemetry information portal.

Responsibilities

• On-site support for customer fleet telematics product demos and onboarding
• Become a customer’s trusted advisor by recommending best practices for their products, recommended configurations, and overall architecture
• Identify and resolve telemetry reporting issues across the telematics fleet
• Develop installation and troubleshooting guidelines for technicians
• Train technicians and LiftOne employees in software and hardware troubleshooting
• Communicate with the Telemetry Team about installs and customer set up requirements
• Provide technical support to the telemetry troubleshooting call center for customer and technician support requests
• Travel: Up to 50% to LiftOne branches and customers throughout the Southeast
• Other duties as assigned

Qualifications

• Associate degree from two-year college or university in a technical discipline
• Two years of telematics design and implementation experience or four years of telematics troubleshooting and implementation experience
• Demonstrated capability in use of wiring schematics for troubleshooting and repair
• Experience in aftermarket service and/or parts preferred

Skills

• Microsoft Office (Word, Excel, Outlook and PowerPoint) proficiency required
• SAP experience preferred
• Experience with data analysis and reporting, including Excel and PowerBI preferred
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to apply concepts of basic algebra and geometry
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Workplace Requirements

Physical Demands

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and/or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

While performing the duties of this job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud.