Telemetry Lead

About the role

LiftOne is a family-owned company under its fourth generation of leadership, built on principles of trust, integrity, and a commitment to helping customers and employees succeed. We invest in people, facilities, and innovative technology to support the country’s supply chain and enable the delivery of critical goods. As a privately held company, we combine our scale with a strong cultural foundation, offering competitive advantages in the market.

The Telemetry Lead will support the installation, troubleshooting, customer adoption, and training of next-level telemetry and automation capabilities across the LiftOne division. This role involves implementing telematics across LiftOne’s customer base and proactively supporting customers’ equipment through setup, issue resolution, and assisting teams in navigating the telemetry information portal.

Responsibilities

• Provide on-site support for customer fleet telematics product demos and onboarding.
• Act as a trusted advisor to customers by recommending best practices for products, configurations, and overall architecture.
• Identify and resolve telemetry reporting issues across the telematics fleet.
• Develop installation and troubleshooting guidelines for technicians.
• Train technicians and LiftOne employees in software and hardware troubleshooting.
• Communicate with the Telemetry Team about installs and customer setup requirements.
• Provide technical support to the telemetry troubleshooting call center for customer and technician requests.
• Travel up to 50% to LiftOne branches and customers throughout the Southeast.
• Perform other duties as assigned.

Requirements

• Associate degree from a two-year college or university in a technical discipline.
• Two years of telematics design and implementation experience or four years of telematics troubleshooting and implementation experience.
• Demonstrated capability in using wiring schematics for troubleshooting and repair.
• Experience in aftermarket service and/or parts preferred.

Skills

• Proficiency in Microsoft Office (Word, Excel, Outlook, and PowerPoint).
• SAP experience preferred.
• Experience with data analysis and reporting, including Excel and PowerBI preferred.
• Ability to calculate figures such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and interpret instructions in written, oral, diagram, or schedule form.

Workplace Requirements

The physical demands and work environment described are representative of those required to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities.

Physical Demands

• Regularly required to stand, walk, use hands to finger/handle, reach with hands and arms, and talk or hear.
• Frequently required to sit.
• Must frequently lift, carry, push, pull, or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

• May be exposed to moving mechanical parts and equipment, depending on site location.
• Occasionally exposed to high, precarious places; fumes or airborne particles; outside weather conditions; and vibration.
• May occasionally be exposed to wet/humid conditions, toxic or caustic chemicals, extreme cold, extreme heat, and risk of electrical shock.
• Noise level in some work environments may occasionally be loud.

Benefits

• Great benefits package.
• Competitive salaries.
• Opportunities for advancement.