Telecommunicator I E09

About the role

Apart from the general responsibilities, Telecommunicators I also assist public by providing information related to law enforcement, medical and fire, as well as community amenities and events; in obtaining indigent aid; assists bail bond agents and public by receiving bail bonds or cash for citations and individuals incarcerated in the detention facility; assists detention with visitation by providing proper forms and screening of visitors; accepts fees for services provided by the Sheriff’s Department.

Responsibilities

• Responds to radio calls from law enforcement and emergency personnel in the field;
• Acts as backup communication for field personnel for public works and the school district;
• Performs record searches from local databases and those maintained by the Federal Bureau of Investigation (FBI), National Crime Information Center (NCIC), International Criminal Justice & Public Safety Network (NLETS), and the State of Nevada (NCJIS) for warrant, protection order, dangerous offender, sex offender, CCW holder and criminal history status on field suspects and in-custody detainees;
• Confirms active warrants and transportation requirements for other law enforcement agencies;
• Verifies and disseminates information received by the teletype to field officers;
• Communicates effectively with distraught, angry, hysterical, or frightened callers;
• Maintains calm in emergency situations;
• Handles stress related to various emergency calls;
• Dispatches emergency units and relays pertinent information between field officers and emergency response units;
• Provides emergency medical instruction using locally-approved protocols;
• Processes information requests from the general public, criminal, and non-criminal justice agencies by providing information ranging from community events to status of an incarcerated subject;
• Determines if a referral to another agency is needed to satisfy a caller’s request;
• Interacts effectively with individuals from diverse backgrounds;
• Processes calls requesting visitation with incarcerated individuals;
• Maintains a computer log of all radio and phone calls received and transmitted;
• Operates video and audio equipment as needed for jail safety during bookings and daily operations;
• Operates audio logging equipment for all radio and phone calls received and transmitted;
• Maintains local databases by entering calls for requests for services or officer initiated activity;
• Enters and maintains local house watch list and emergency contact information in local databases;
• Completes all pertinent daily and monthly reports;
• Processes work cards, traffic accident reports, case reports, sex offender and ex-felon registrations, concealed weapon permit, civil process requests of all types for service and identification files by ensuring all teletypes have been requested and filed, information recorded properly in the local database, files assembled correctly and placed correctly in the filing system;
• Process concealed weapons permits by ensuring proper entry has been made into the NCJIS information database regarding permit issuance and status;
• Additionally processes case report files to include entries into NCIC, NCJIS, or NLETS regarding stolen articles, guns, license plates, parts, securities or vehicles, wanted or missing persons, and identification of gang or terrorist members;
• Sorts, indexes, and files log records, correspondence, reports, or other materials;
• Maintains the accuracy, validity, and completeness of all records entered into NCIC, NCJIS, or NLETS;
• Aids public by providing information related to law enforcement, medical and fire, as well as community amenities and events; in obtaining indigent aid; assists bail bond agents and public by receiving bail bonds or cash for citations and individuals incarcerated in the detention facility; assists detention with visitation by providing proper forms and screening of visitors; accepts fees for services provided by the Sheriff’s Department;
• Reviews and is active in assessments and improvement of their performance of the position assigned to include but is not limited to: agency system audits, call reviews, training and assigned tasks by the Communications Supervisor or Designee in a timely fashion.

Qualifications

• High School diploma/GED;
• One (1) years of administrative/clerical support experience is preferred;
• Public Safety Telecommunicator 1 and Emergency Medical Dispatching (EMD) certifications within six (6) months of date of employment;
• NCJIS/NCIC certification within six (6) months of date of employment.