9-1-1 Telecommunicator

About the role

Member of the Corvallis Regional 9-1-1 Communications Center (CRCC) team within the City of Corvallis Police Department Professional Standards and Support Division. Provide call answering and public safety dispatch services for ten (10) public safety agencies throughout Benton County.

Responsibilities

• Answer emergency and non-emergency telephone calls and requests for public safety services; determine the nature of the call and deploy the appropriate personnel and equipment;
• Operate computer-aided dispatch system and various mission-critical communications equipment;
• Cookordinate inter-agency and multi-agency public safety responses, ensure responder safety, and respond to needs of community members to safeguard live and property, and to promote community livability.

Requirements

• Adhere to a Telecommunicator Code of Ethics, maintain proficiency in established policies, procedures, telecommunications equipment and geography of area served.

Qualifications

• Education and Experience: High school diploma or equivalent. Communications Centered Customer Service Work Experience Preferred.

Skills

• Ability to learn the geographic area, community, agency resources, standard operating procedures, and mutual aid agreements by the end of the probationary period.
• Ability to accurately read maps and use various GIS/mapping software to determine appropriate public safety responses and to assist public safety responders locate calls for service.
• Excellent listening skills and the ability to communicate clearly and elicit needed information from emotionally stressed and otherwise challenging callers; ability to adapt and communicate effectively with diverse public.
• Ability to change quickly between essential tasks: process all telephone calls and accurately type pertinent call for service information into CAD while talking to/reassuring caller, simultaneously dispatching and communicating with public safety responders by radio, communicating with/helping co-workers and being aware of what other activities are occurring in the 9-1-1 Communications Center.
• Ability to use text-telephones (TTY) to communicate with speech or hearing impaired callers.
• Ability to establish and maintain good working relationships with co-workers, all 9-1-1 User Agency members and the public.
• Ability to function as an effective member of a close working team.
• Ability to remain calm in emergency situations and relay that composure to callers and field personnel.
• Ability to process, assess, and react to large amounts of information quickly; and to concentrate during periods of high stress.
• Ability to make accurate, logical decisions during various emergency and non-emergency situations.
• Ability to maintain confidentiality and exercise discretion and judgment in dealing with sensitive or confidential information.
• Ability to learn to use a computer to perform the essential functions of the position in a timely and accurate manner.
• Ability to keyboard by touch quickly enough to keep up with the demands of the job.
• Efficiently utilize computers in the performance of the essential functions of the position.
• Ability to learn to use required computer systems, software, and various communications equipment necessary to perform the essential functions of the position.
• Ability to troubleshoot and resolve simple computer and equipment issues.

Special Requirements

• Ability to obtain and maintain all required state certificates and licenses by the end of the probationary period including: Certification as Department of Public Safety and Training (DPSST) Basic Telecommunicator and Emergency Medical DispatchLEDS Update/Inquiry level certificationCPR and First Aid certification.
• Ability to successfully pass a pre-employment drug screen and the Department of Public Safety and Training (DPSST) medical examination that includes vision and hearing tests and a psychological examination.
• Ability to successfully pass a comprehensive background investigation including criminal history check and obtain an Oregon State Police Criminal Justice Information Systems clearance.
• Demonstrable commitment to sustainability.
• Demonstrable commitment to promoting and enhancing equity, diversity and inclusion.
• Ability to work rotating shift work and/or compressed work schedule, including nights, weekends and holidays.
• Ability to work mandatory overtime with no notice and/or respond to the workplace from home when emergency situations warrant, including but not limited to: times of civil unrest, natural disasters and inclement weather.
• The individual shall not pose a direct threat to the health or safety of the individual or others in the workplace.