Communications Call Taker (9-1-1)
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to parse the posting. First, remove boilerplate: The initial paragraph about Clackamas County mission etc. That's about the organization; could be considered "About the role"? Actually "About the role" is about the job. The mission statement is generic; maybe we can include as part of About the role? But we should preserve substantive info: The job details and qualifications, responsibilities, requirements, etc. We need sections: About the role (maybe a brief description of the role). Responsibilities (list of duties). Requirements (maybe minimum qualifications). Qualifications (maybe preferred). Skills (list of skills). Benefits (if any). Pay (we have compensation details). Schedule (schedule details). We must not create sections with filler like "commensurate with experience". We have actual pay range and steps, schedule details. We must not repeat job title as heading. No Job ID. We must not include cookie/navigation/legal/EEO etc. Remove duplicated lines. We need to preserve all substantive info; do not invent or summarize away detail. Thus we need to extract: - About the role: maybe a paragraph describing the role: "Communications (9-1-1) Call Takers are in the front line...". That's a description. Could be used as About the role. - Responsibilities: list of duties: "receive 9-1-1 emergency and non-emergency calls... operate computer devices... refer telephone inquiries... provide other public service information... meet highest standards of professional conduct and ethics...". Also maybe "play a critical role in providing services and support that enhance the well-being of citizens and public safety agencies". Could be responsibilities. - Requirements: Minimum qualifications: list bullet points: Customer service experience, Strong verbal and written communication skills..., Strong interpersonal skills..., Strong listening and problem solving skills, Strong organization, multitasking and prioritization skills, Must be at least 18 years..., Typing speed 35 WPM, Must possess high school diploma or GED, Corrected vision 20/30, Depth perception sufficient, Visual Field Performance 140 degrees, Hearing requirements, etc. - Qualifications: Preferred special qualifications: Experience working in a public safety setting. - Skills: maybe combine with requirements? But we can separate: Skills: Strong verbal and written communication, interpersonal, listening, problem solving, organization, multitasking, prioritization, etc. However we already have those in Requirements. Might be redundant. But we need to follow instruction: Use sections only when posting has real specific content. The posting includes both Required Minimum Qualifications/Transferrable Skills and Preferred Special Qualifications/Transferrable Skills. So we could have Requirements (minimum) and Qualifications (preferred). Skills could be derived from those but maybe we can omit Skills section if it's just repeating. However we need to include Skills if there is distinct content. The posting mentions "Strong verbal and written communication skills", "Strong interpersonal skills", "Strong listening and problem solving skills", "Strong organization, multitasking and prioritization skills". Those are skills. Could be placed under Skills. But we already have them under Requirements. To avoid duplication, we could put them under Skills and keep Requirements as just the hard minimums (age, education, typing speed, vision, hearing, etc). Let's see. The Required Minimum Qualifications/Transferrable Skills bullet includes many skill-like items. The posting lumps them together. It might be okay to treat that as Requirements. Then Qualifications section for Preferred Special Qualifications. Skills section maybe not needed if we already covered. But we could still include Skills if we want to highlight communication, interpersonal, listening, problem solving, organization, multitasking, prioritization. However that would duplicate content from Requirements. The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." Duplication is not prohibited but might be considered redundant. It says "Prefer a few substantive sections over many thin ones." So better to combine. Thus we can have: - About the role (description) - Responsibilities (duties) - Requirements (minimum qualifications) - Qualifications (preferred) - Pay (compensation details) - Schedule (work schedule) We should not include Benefits section because none mentioned. Now extract details precisely. About the role: Could be the paragraph starting "Communications (9-1-1) Call Takers are in the front line..." up to "If you answered "yes" to the questions above, we want you to join our team as a Communications Call Taker with the Clackamas County Communications (C-COM) 9-1-1 Department." That's descriptive. We'll keep as a
. Responsibilities: After that, "As a Communications Call Taker, you will play a critical role...". Then list: receive 9-1-1 emergency and non-emergency calls in a central dispatch center... operate computer devices designed for recording, storing and retrieving information; refer a variety of telephone inquiries to appropriate services or sources within and outside of the County and provide other public service information. Also "As an employee ... you are expected to meet the highest standards of professional conduct and ethics while on the job, and also to maintain those same high standards when taking actions in your personal life that could reflect on the Department." Also maybe "You will receive 9-1-1 emergency and non-emergency calls...". We'll capture those as bullet list. Requirements: Minimum qualifications bullet list. Let's extract each bullet: - Customer service experience - Strong verbal and written communication skills that demonstrate all of the following: - Ability to interact with diverse individuals under stressful situations - Exercising tact, good judgment and diplomacy, especially while working with people who are experiencing extreme emotions - Ability to quickly determine the “who”, “what”, “when”, “where” and “why” within a conversation - Proper usage of English grammar and spelling - Strong interpersonal skills that translate into all of the following: - Ability to handle a wide range of situations and circumstances effectively, positively, and professionally and to maintain composure in difficult, stressful and quickly emerging situations - Ability to work well independently and in a team setting - Ability to accurately follow precise instructions in stressful situations - Strong listening and problem solving skills - Strong organization, multitasking and prioritization skills - Must be at least 18 years of age as of 11:59 PM (Pacific Time) on the recruitment close date - Typing speed of 35 Words per Minute (WPM) - Must possess a high school diploma or GED certificate of high school equivalency - Corrected vision shall be at least 20/30 in each eye. - Depth perception shall be sufficient to demonstrate stereopsis adequate to perform the essential tasks of the job. - Visual Field Performance shall be 140 degrees in the horizontal meridian combined. - Hearing in both ears must be sufficient enough to perform essential tasks without posing a direct threat to themselves or others. - Applicant may not have an average loss of hearing greater than 25 decibels (dB) at the 500, 1,000, 2,000, 3,000, 4,000, and 6,000-Hertz (Hz) levels in either ear or single ear hearing loss in excess of 25 dB Hz. We need to preserve all. We'll format as
- items; for sub-bullets we can nest
- inside
- .
Qualifications (Preferred): "Experience working in a public safety setting". Also maybe "Pre-employment Requirements" but those are requirements not preferred. Actually pre-employment requirements are mandatory: must be free from criminal convictions, pass background investigation, drug test, health screening, possession of valid driver's license or alternative, accommodation requests, ability to arrive at any worksite any time, etc. Those are also requirements (mandatory). Should we include them under Requirements? Yes they are mandatory. The posting lumps them under "Pre-employment Requirements". So we should add those to Requirements as well.
Thus Requirements should include both the Minimum Qualifications and Pre-employment Requirements.
Let's list Pre-employment Requirements:
- Must be free from criminal convictions, other than minor traffic violations
- Must pass an extensive background investigation, including national fingerprint records check
- Must pass a pre-employment drug test
- Must pass a post-offer health screening, including vision, hearing and speaking abilities.
- Accommodation requests will be reviewed on an individual basis in compliance with State and Federal legislation.
- Possession of a valid driver's license or an acceptable alternative method of transportation.
- Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation or based on the Communications Department business needs.
- Please Note: Anyone hired into the Communications Call Taker position will be required to have the ability to arrive at any primary or alternate worksite at any time of the day or night, regardless of the weather conditions.
Also Other Requirements:
- Ability to meet Department of Public Safety Standards and Training (DPSST) various preconditions for Dispatcher certification, including but not limited to education and age requirements listed above under Required Minimum Qualifications.
- Possession of or ability to obtain within established training timelines (currently set at 400 training hours):
- Law Enforcement Data System (L.E.D.S.) certification
- Department of Public Safety Standards and Training certification as a Telecommunicator and Emergency Medical Dispatcher (E.M.D.)
- Cardio-pulmonary resuscitation (C.P.R.) certification
- Other certifications required by statute
- For Veterans qualified for Veteran’s Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.
That last part is more instruction for veterans; could be considered a note but still substantive. We'll include under Requirements maybe as a note.
Qualifications (Preferred) also includes "Experience working in a public safety setting". That's it.
Pay: We have Annual Pay Range: $64,243.41 - $80,905.29; Hourly Pay Range: $30.886254 - $38.896776; Salary offers will be made within the posted pay range and will be based on candidate's experience (paid or unpaid) that is directly relevant to the position. The hourly pay range for this classification includes the following steps: Step 1: $30.886254 | Step 2: $32.337910 | Step 3: $33.857792 | Step 4: $35.449110 | Step 5: $37.109154 | Step 6: $38.896776. Also estimation purposes: If less than 24 months experience start at Step 1; if more than 24 months dispatch/call taking experience as fully certified 9-1-1 Dispatcher/Call Taker within last five years start at Step 2; if more than 24 months dispatch/call taking experience as fully certified 9-1-1 Dispatcher/Call Taker, using MAJCS CAD system within last five years start at Step 3.
We need to preserve all that.
Schedule: "Please Note The center's schedule is based upon a standard seven-day work week with Call Takers working 4 days on (10 hours per day) and 3 days off." Also maybe other schedule details? That's it.
Now we need to output HTML fragment with sections only when content exists.
We'll produce:
About the role
...
Responsibilities
- .
Qualifications (Preferred): "Experience working in a public safety setting". Also maybe "Pre-employment Requirements" but those are requirements not preferred. Actually pre-employment requirements are mandatory: must be free from criminal convictions, pass background investigation, drug test, health screening, possession of valid driver's license or alternative, accommodation requests, ability to arrive at any worksite any time, etc. Those are also requirements (mandatory). Should we include them under Requirements? Yes they are mandatory. The posting lumps them under "Pre-employment Requirements". So we should add those to Requirements as well.
Thus Requirements should include both the Minimum Qualifications and Pre-employment Requirements.
Let's list Pre-employment Requirements:
- Must be free from criminal convictions, other than minor traffic violations
- Must pass an extensive background investigation, including national fingerprint records check
- Must pass a pre-employment drug test
- Must pass a post-offer health screening, including vision, hearing and speaking abilities.
- Accommodation requests will be reviewed on an individual basis in compliance with State and Federal legislation.
- Possession of a valid driver's license or an acceptable alternative method of transportation.
- Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation or based on the Communications Department business needs.
- Please Note: Anyone hired into the Communications Call Taker position will be required to have the ability to arrive at any primary or alternate worksite at any time of the day or night, regardless of the weather conditions.
Also Other Requirements:
- Ability to meet Department of Public Safety Standards and Training (DPSST) various preconditions for Dispatcher certification, including but not limited to education and age requirements listed above under Required Minimum Qualifications.
- Possession of or ability to obtain within established training timelines (currently set at 400 training hours):
- Law Enforcement Data System (L.E.D.S.) certification
- Department of Public Safety Standards and Training certification as a Telecommunicator and Emergency Medical Dispatcher (E.M.D.)
- Cardio-pulmonary resuscitation (C.P.R.) certification
- Other certifications required by statute
- For Veterans qualified for Veteran’s Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.
That last part is more instruction for veterans; could be considered a note but still substantive. We'll include under Requirements maybe as a note.
Qualifications (Preferred) also includes "Experience working in a public safety setting". That's it.
Pay: We have Annual Pay Range: $64,243.41 - $80,905.29; Hourly Pay Range: $30.886254 - $38.896776; Salary offers will be made within the posted pay range and will be based on candidate's experience (paid or unpaid) that is directly relevant to the position. The hourly pay range for this classification includes the following steps: Step 1: $30.886254 | Step 2: $32.337910 | Step 3: $33.857792 | Step 4: $35.449110 | Step 5: $37.109154 | Step 6: $38.896776. Also estimation purposes: If less than 24 months experience start at Step 1; if more than 24 months dispatch/call taking experience as fully certified 9-1-1 Dispatcher/Call Taker within last five years start at Step 2; if more than 24 months dispatch/call taking experience as fully certified 9-1-1 Dispatcher/Call Taker, using MAJCS CAD system within last five years start at Step 3.
We need to preserve all that.
Schedule: "Please Note The center's schedule is based upon a standard seven-day work week with Call Takers working 4 days on (10 hours per day) and 3 days off." Also maybe other schedule details? That's it.
Now we need to output HTML fragment with sections only when content exists.
We'll produce: