Telecommunications Call Taker

About the role

The Prince George’s County Police Department is seeking qualified applicants for Telecommunications Call Taker positions in the Records Management Division/Teletype Unit. These positions are NOT 911 dispatcher positions.

Responsibilities

• Operate with a high degree of competence with various systems including METERS, NCIC, NJETS, CJIS, RMS, PGPD, Warrants Systems, and CAD.
• Receive information via telephone, telex, fax from various sources.
• Qualify for CN1 recertification every 2 years to maintain NCIC currency.
• Check vehicles for stolen and accuracy using the VIN Assist system as needed.

Requirements

• High school diploma or GED.
• One (1) year practical work experience to include one (1) year experience demonstrating the use of Windows-based computer programs.

Qualifications

• Reliable transportation.
• Strong communication and customer service skills.
• Excellent multitasking abilities.
• Ability to follow specific instructions as given.
• Ability to work well with others.

Additional Eligibility Criteria

• Candidates must meet all certification standards as deemed necessary by the respective agency.
• Candidates must comply with established quality improvement procedures, meet case review requirements, and maintain Quality Assurance Scores as established by the agency or industry standards.
• Candidates must complete the Maryland State National Crime Information Center (NCIC) CN1 training course and achieve a minimum passing score on all course examinations.
• Candidates must obtain and maintain NCIC - CN1 certification.
• Candidates must be willing to work assigned shift work positions (days/evenings/weekends/holidays).
• Candidates must possess and maintain a valid driver's license.
• Candidates must meet all training and performance standards and demonstrate proficiency as required by the agency.
• Candidates must wear and use agency protective apparel and equipment in the performance of their assigned duties.
• Candidates must successfully pass preemployment checks which may include reference checks, background investigations, and drug screenings.
• Candidates must be willing and able to serve as an essential employee.

Conditions of Employment

• Meet all certification standards as deemed necessary by the respective agency.
• Comply with established quality improvement procedures, meet case review requirements, and maintain Quality Assurance Scores as established by the agency or industry standards.
• Complete the Maryland State National Crime Information Center (NCIC) CN1 training course and achieve a minimum passing score on all course examinations.
• Obtain and maintain NCIC - CN1 certification.
• Be willing to work assigned shift work positions (days/evenings/weekends/holidays).
• Possess and maintain a valid driver's license.
• Meet all training and performance standards and demonstrate proficiency as required by the agency.
• Wear and use agency protective apparel and equipment in the performance of their assigned duties.
• Successfully pass preemployment checks which may include reference checks, background investigations, and drug screenings.
• Serve as an essential employee.

Salary Range

The salary range listed in this announcement reflects the offer range for this position. Offers made within this range are based on qualifications, experience, and internal equity.

Tentative Interview Dates

Tentative interview dates are August 5, 2026 and August 6, 2026. Please note that interview dates are subject to change and only selected candidates will receive confirmation and additional details.

Job Location

Bowie, MD 20715

Conditions of Employment

• Meet all certification standards as deemed necessary by the respective agency.
• Comply with established quality improvement procedures, meet case review requirements, and maintain Quality Assurance Scores as established by the agency or industry standards.
• Complete the Maryland State National Crime Information Center (NCIC) CN1 training course and achieve a minimum passing score on all course examinations.
• Obtain and maintain NCIC - CN1 certification.
• Be willing to work assigned shift work positions (days/evenings/weekends/holidays).
• Possess and maintain a valid driver's license.
• Meet all training and performance standards and demonstrate proficiency as required by the agency.
• Wear and use agency protective apparel and equipment in the performance of their assigned duties.
• Successfully pass preemployment checks which may include reference checks, background investigations, and drug screenings.
• Serve as an essential employee.

Accountability Statement

The incumbent must meet and maintain the training standards set forth by the Prince George’s County Police Department. The incumbent shall not disseminate confidential information, administrative or operational, unless expressly authorized. Confidential information may not be discussed with other County employees (including individuals in the Police Department), except for work-related reasons, under terms and conditions of the Maryland Public Information Act.

Eligibility to Work

Under the Immigration Reform and Control Act of 1986, an employer is required to hire only U.S. citizens and lawfully authorized alien workers. Applicants who are selected for employment will be required to provide and verify authorization to work in the United States without sponsorship. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S., only after an offer has been accepted and the Form I-9 is completed.

Internal Applicants

If you are a current Prince George’s County Government employee and seeking a promotion, in accordance with Section 16-200 of the Personnel Law, you have the right to appeal a rejection rating within five (5) working days of receiving a rejection notice. Union employees should refer to their respective collective bargaining agreement and/or union representative for their grievance procedure.