Telecommunicator I, (A262341-1), 205, 911 Communications

About the role

Dispatches calls for emergency and non-emergency situations for the City. Provides information to police and fire units, connects callers with City services, and files and organizes warrants as needed.

Essential Duties & Responsibilities

• Sets priorities among incoming events and dispatches the police to necessary locations using both radios and computers.
• Maintains radio contact to ensure accurate status of the exact location of equipment and personnel.
• Receives and transmits telephone and radio emergency calls, as well as non-emergency calls, complaints, and inquiries from the public.
• Performs related work as required.

Qualifications

• U.S. Citizen.
• High School Diploma or G.E.D.
• Valid Texas Identification card or Government Issued card is required at the time of job offer and hire.
• Must have reliable form of transportation to and from work site and is expected to arrive at work site on a timely basis.

Required Certifications (to be obtained within 6 months of employment)

• 40 Hour Basic Telecommunicator Certification
• 24-hour TCIC/TLETS full access with CCH certificate
• 4 Hour TTY or TDD Certification
• First Aid Standard Certification
• Adult, Child, & Infant CPR Certification
• Cardiac Emergency Communications Certification
• TCOLE (Texas Commission on Law Enforcement) Telecommunicator License

Knowledge

• Knowledge of modern office procedures and methods including computers and applicable software.
• Knowledge of English grammar, spelling, and punctuation.
• Knowledge of policies and procedures for emergency medical dispatch (EMD).

Skills & Abilities

• Skill in organization and time management.
• Skill in performing a variety of duties, often changing from one task to another of a different nature.
• Skill in remaining calm in stressful situations.
• Ability to communicate effectively, both orally and in writing.
• Ability to establish and maintain effective working relationships.
• Ability to meet schedules and deadlines of the work.
• Ability to maintain the confidentiality of information and professional boundaries.
• Ability to operate two-way radio.
• Ability to evaluate and prioritize calls.
• Ability to build and maintain effective working relationships with others.
• Ability to communicate clearly and effectively both orally and in writing.
• Ability to maintain good planning and organizational skills.
• Ability to take and follow directions from supervisor.
• Ability to give directions to and gain compliance from assigned staff.
• Ability to perform strenuous work and routine work.
• Ability to project a positive and professional image of the City of Laredo.
• Ability to effectively communicate both orally and in writing in the English language and orally in the Spanish language.
• Ability to comply with all City of Laredo's policies and procedures.
• Ability to maintain good health and physical condition sufficient to permit the full performance of the duties of this position.

Work Environment & Physical Demands

Office or similar indoor environment, relatively free from unpleasant environmental conditions or hazards. Occasional exposure to unpleasant environmental conditions and/or hazards. Occasional outside work. Frequent exposure to unpleasant environmental conditions and/or hazards. Majority of work performed outside or with exposure to risk.

Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.