911 Telecommunicator

Job Summary

This position typically provides emergency response services to the residents of Berkeley County; works under stressful, high-risk conditions; and deals courteously and effectively with fellow employees and citizens.

Essential Job Functions

• Serves as the first link to emergency response services by answering and dispatching routine and 911 emergency calls to police, fire and emergency medical units and agencies.
• Asks questions to interpret caller's needs and translates information to the appropriate codes.
• Maintains a log of radio transmissions, telephone calls and other pertinent information and facts and inputs them into a computer.
• Operates NCIC machine to retrieve license registration information and outstanding warrant information.
• Filials all related paperwork.
• Works under the general direction of the Communications Manager and Shift Supervisors.
• Performs clerical, administrative and secretarial duties, such as answering phones, restocking and ordering supplies, filling out paperwork and scheduling appointments.
• Performs other duties as assigned.

Minimum Requirements To Perform Work

• To Perform Work: High School diploma or equivalent.
• Six (6) months of experience.

Special Requirements

• Computerized testing required;
• CPR Certification within six (6) months of employment;
• Certification as Emergency Medical Dispatcher, NCIC terminal operator, and Certified 911 Telecommunicator within first year of employment;
• Willingness to attend training classes anywhere in the continental U.S.;
• Departmental testing may be administered during interview;
• A criminal background check will be completed on selected applicant if a current one (less than 3 years old) is not on file;
• Must not have been convicted of a crime in which a sentence of one (1) year or greater could have been imposed by the Courts.

Knowledge, Skills and Abilities

• Knowledge of automated telephone system preferred.
• Knowledge of fire/EMS/police terminology preferred.
• Skill in using computers and computer aided dispatch (CAD) software.
• Ability to articulate and communicate clearly and distinctly by phone, radio, and in person in a semi-noisy environment.
• Ability to remain calm and think clearly to make critical decisions and exercise good judgment in stressful situations while multi-tasking.
• Ability to work in a fast paced environment.

Physical Demands

• The work is regularly performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities and needs.
• Must be able to work flexible hours, including mandatory overtime.
• Must be able to work day or night shifts, weekends, and holidays as scheduled or needed due to the 24-hour operation of the center.
• Scheduled hours/days, job location, duties and any other information contained herein is subject to change.
• May be required to work extra hours and to perform extra or different duties during emergency situations.

Benefits

• Health, Life, and Dental Insurance
• Optional Life and Disability Insurance
• Optional Medical and Dependent Care Spending Accounts
• Personal Leave
• Twelve (12) Paid Holidays
• South Carolina Retirement System (SCRS) State Retirement Plan
• Police Officers Retirement System (PORS - as applicable)
• Optional Deferred Compensation Program (i.e. 401K, 457)
• Employee Assistance Program
• Employee Wellness Program