911 Telecommunicator

About the role

Ramsey County is hiring a 911 Telecommunicator to serve as the first point of contact during emergency and non-emergency situations. In this fast-paced role, you’ll answer 911 calls, gather critical information, coordinate police, fire, and EMS response, and operate advanced emergency communications systems to help keep the community safe.

Key Responsibilities

- Answer and process emergency and non-emergency 911 calls. - Operate Computer Aided Dispatch (CAD), radio systems, and other communications technology. - Gather, prioritize, and document critical caller information while monitoring multiple computer screens. - Dispatch police, fire, and EMS personnel and provide ongoing updates to responding units. - Access and update federal, state, and local public safety databases. - Maintain accurate call records using standardized codes and procedures. - Provide exceptional customer service to the public and public safety agencies. - Utilize computerized mapping systems and maintain knowledge of streets, landmarks, and jurisdictions. - Assist in training new employees and testify in court when required. - Maintain confidentiality and professionalism while handling sensitive information.

Qualifications

- High school diploma or equivalent. - Two years of customer service experience or one year of experience providing services for police, fire, or EMS. - Strong multitasking, communication, and problem-solving skills. - Ability to work effectively in high-pressure emergency situations. - Ability to obtain and maintain Bureau of Criminal Apprehension (BCA) certification after hire. - Fingerprinting and successful background check required.

Benefits

- Competitive salary and comprehensive county benefits. - Paid vacation, sick leave, and holidays. - Health, dental, and retirement benefits. - Professional training and career advancement opportunities. - Opportunity to make a direct impact in public safety.