911 Telecommunicator

About the role

The 911 Telecommunicator receives, processes, and dispatches emergency and non-emergency calls for police, fire, EMS, and other public safety services. This position requires strong multitasking skills, quick decision making, and the ability to remain effective in unpredictable, high-pressure situations.

Responsibilities

• Receives emergency and non-emergency calls and obtains pertinent information to determine the type and level of service required
• Dispatches police, fire, EMS, and other emergency units to locations requiring assistance, relaying accurate incident information; maintains communication with field units on assignment
• Maintains communication with multiple public safety radio frequencies
• Operates a variety of communications equipment, including radio consoles, telephones, computer systems, and alarm monitoring equipment
• Remains professional, calm, and courteous during communications with members of the public and emergency personnel
• Enters, updates, and retrieves information from a variety of computer systems, including Microsoft Office and CAD
• Creates and maintains accurate records, logs, and reports
• Reads and interprets maps and maintains familiarity with major roads, streets, industrial areas, public buildings, and the general geographic location of the covered service area
• Maintains current understanding of public safety policies and procedures for the Department of Emergency Management, police, fire, EMS, and other emergency service providers
• Maintains confidentiality of non-public records and makes available all data and information deemed a public record by the North Dakota Century Code.

Qualifications

• High School Diploma or GED
• Must pass a thorough background check and pre-employment drug and alcohol screening
• Must successfully progress through 911 Telecommunicator training program within allotted timeframe
• Must be able to work any assigned shift, including weekdays, weekends, overnight, and holidays
• Intense concentration and prolonged attentiveness are required during emergency communications
• Interaction with distraught or abusive individuals

Benefits

• Starting pay is $27.28 per hour and may vary based on qualifications and experience
• Williams County provides generous benefits to full-time regular employees, including paid sick and vacation leave, a fully paid health/dental/vision benefit plan for employees and dependents, term life insurance of $25,000, 100% contribution toward retirement benefits through the ND Public Employees Retirement System (employees are fully vested after 36 months), and 12 paid holidays each year
• Rental housing may be available through Williams County

Pay

Starting pay is $27.28 per hour and may vary based on qualifications and experience.

Schedule

• Must be able to work any assigned shift, including weekdays, weekends, overnight, and holidays