911 Telecommunicator
About the role
This recruitment will be used to fill 2nd and/or 3rd shift positions. The incumbent's primary responsibility is to provide emergency and non-emergency communications response to individuals and entities requesting police, fire or emergency medical services.
Responsibilities
Coordinates dispatching of public safety responders. Dispatches, via a radio console or other electronic means, emergency and other calls requiring police and/or fire and/or EMS response according to priority and availability of field units. Maintains strict radio discipline at all times.
Maintains logs and paperwork (computer and/or manual) of all units dispatched. Retrieves and accurately relays to requesting field units, information contained in the local, state and national computer systems, and enters and maintains law enforcement data in the appropriate computer system(s).
Answers 9-1-1 voice and telephone device for the deaf (TDD) telephone calls requesting emergency services. Questions callers to determine the nature and location of the problem. Extracts and records essential information and, when appropriate, provides emergency medical pre-arrival instructions as dictated by predetermined emergency dispatch protocols. Calls back disconnects to determine nature and location of the problem and enters information into computer aided dispatch (CAD) system as appropriate.
Operates the TIME System (Transaction, Information Management Enforcement) and other databases. Retrieves and accurately relays to requesting law enforcement field units, information contained in local, state and national computer systems (e.g. information regarding motor vehicles, driver's licenses, wants and warrant, etc.). Enters and maintains law enforcement data in the system(s) as appropriate.
Performs testing of equipment. Operates emergency warning equipment (e.g. tornado sirens). Operates Backup Site systems on an annual basis.
Attends required training as assigned.
Qualifications
Graduation from high school or equivalent.
One year experience in public safety call taking or dispatching preferred or one year constant employment in multi-tasking positions or work experience that includes significant contact with the public.
Ability to type 40 net words per minute.
Ability to pass a criminal background investigation, fitness for duty exam, drug screening and psychological exam.
Skills
Oral and written communications.
Interpersonal relationships.
Judgment.
Professionalism.
Technical knowledge.
Benefits
Highlights Rock County historic and cultural attractions, including the City of Evansville historic district, Beloit College, and the City of Janesville’s Rotary Botanical Gardens and Tallman House. Employees are paid every two weeks on Friday (26 checks in a year), with a two-week delay between the pay period worked and the payday. New employees generally wait four weeks before they receive their first check, which is a live paper check. Direct deposit is a requirement of employment.
Pay
Rock County has updated their pay grid in 2023 and it has 14 steps for every classification. Details can be found here.
Schedule
All inside work in a call center; busy, high stress environment. Employees are required to work all shifts of a 24-hour per day period and be available for emergency call-in overtime.