911 Telecommunicator I

Description

Gaston County Police Department Communications (911) is overseen by an Assistant Chief and commanded by a Captain. The unit handles 24-hour emergency and non-emergency calls for service, operates the computer-aided dispatch system, and receives radio transmissions.

An hourly salary range of $22.45 to $26.66 is anticipated for this position.

Examples of Duties

• Answers emergency and non-emergency calls for service.
• Verifies location and enters in CAD system.
• Provides CPR, First Aid, or other pre-arrival instructions.
• Enters scene safety information in CAD.
• Operates department radio systems.
• Assigns/dispatches calls.
• Updates unit status in CAD.
• Provides updates to units and records dispositions.
• Relays information and records notes in CAD.
• Utilizes CAD interface (DCI) to run license tag information, drivers' information, and wanted.
• Performs locate when needed.
• Assists other dispatch personnel with their radio channel responsibilities during high-volume events or conditions.
• Keeps current on all policies and procedures.
• Reviews training documents in PowerDMS.
• Checks emails daily.
• Participates in training sessions.
• Promotes positive attitude and good working relationships with team members.
• Assists other departments and outside agencies as necessary.

Minimum Qualifications

• Graduation from an accredited high school or GED equivalency.
• At least 18 years of age.
• US citizen and meet authorizations set forth by the Department of Criminal Information.
• To be certified by the NC Dept. of Crime Information, Medical Priority Emergency Medical Dispatcher, Emergency Fire Dispatch Certification, and CPR certified through the American Red Cross.
• Sufficient visual acuity and color perception to read and interpret multiple computer monitor displays.
• Sufficient range of motion, dexterity, and hand-eye coordination to efficiently operate multiple keyboards and CRT workstations.
• A clear, concise speaking voice for transmission over the radio, good communications and computer skills.
• Able to hear and comprehend both telephone callers and radio voice communications.
• Able to work 12-hour shift schedules, including nights, weekends, and holidays.

Additional Information

• Candidates are subject to a 12-month probationary period.
• Final candidates selected must undergo a thorough criminal history background investigation; pass a drug screening test, audiogram test, visual test, medical physical, psychological, and polygraph test prior to employment.
• Bilingual candidates are encouraged to apply.
• At Gaston County, we are committed to providing equal opportunity to all employees, job applicants, and members of the community we serve.
• Full-Time employees are eligible for the total compensation package which includes: Health, Dental and Vision Insurance, Life Insurance, Flexible Spending Accounts, Retirement Savings Plans, Pension 401K (with 5% county contribution annually), Flexible Work Schedules, Professional Development Opportunities, Discounted YMCA Membership, and Employee Assistance Program.
• Part-Time employees are eligible for certain benefits as a part of employment with Gaston County such as: Pro-Rated Sick and Annual Leave, Professional Development Opportunities, and Local Government Retirement Plan.
• Half-Time employees are not eligible for benefits.

Bilingual

Bilingual candidates are encouraged to apply.

Equal Opportunity Employer

We value diversity, equity, and inclusion, and we strive to create a welcoming and inclusive environment where everyone is treated with respect and dignity. We do not discriminate on the basis of race, color, religion, national origin, sex (including pregnancy, childbirth, or related medical conditions), gender identity, sexual orientation, age, disability, genetic information, veteran status, or any other status protected by applicable laws.

Benefits

• Total Compensation Package: Includes Health, Dental and Vision Insurance, Life Insurance, Flexible Spending Accounts, Retirement Savings Plans, Pension 401K (with 5% county contribution annually), Flexible Work Schedules, Professional Development Opportunities, Discounted YMCA Membership, and Employee Assistance Program.
• Part-Time Employees: Eligible for Pro-Rated Sick and Annual Leave, Professional Development Opportunities, and Local Government Retirement Plan.
• Half-Time Employees: Not eligible for benefits.