911 Telecommunicator I

About the role

The Town of Holly Springs is seeking a 911 Telecommunicator to join the Police Department. This position is with a primary PSAP and is responsible for handling emergency and non-emergency calls.

Responsibilities

• Answer emergency and non-emergency calls for service
• Extract information through questioning and provide updates to responders
• Dispatch appropriate units based on emergency level
• Maintain contact with field units and ensure safety checks
• Enter information into CAD for record keeping
• Handle animal control calls and coordinate with Public Works and Public Utilities
• Communicate clearly and accurately on the radio and phone
• Maintain accurate records and prioritize calls

Requirements

• High school diploma or GED
• N.C. Class C Driver's License or equivalent

Qualifications

Knowledge of Computer Aided Dispatch (CAD) system functions, call types, and codes; ability to learn about other agencies; ability to operate multi-line phone systems and emergency alert systems; ability to think and act quickly in emergency situations; ability to use active listening and detect if callers are under duress; ability to calm callers in need; ability to write in grammatically correct and concise English; ability to communicate clearly on the radio and on the phone; ability to complete accurate data entry and prepare accurate and concise records and reports; ability to prioritize calls by the level of importance; ability to multitask between receiving a call, locating, and dispatching the nearest emergency services; ability to work and collaborate with a variety of professionals; ability to take instructions, suggestions, and constructive criticism from supervisors, law enforcement, and other dispatchers; ability to maintain accurate records and track/remember multiple calls simultaneously; knowledge of computer software, including word processing, spreadsheets, and database applications; ability to perform mathematical calculations required of this position; ability to apply sound judgment and discretion in performing duties, resolving problems, and interpreting policies and regulations; ability to maintain effective working relationships with individuals within and outside the organization; ability to maintain strict confidentiality regarding citizens and other staff at all times; ability to work the allocated hours of the position and respond after hours as needed; ability to analyze facts and arrive at conclusions; ability to use good judgment and effectively solve problems; ability to work 12-hour shifts, nights, weekends, holidays, emergencies, and on an overtime call-in basis.

Skills

• Ability to use GPS and GIS data relating to county landmarks, roads, and businesses
• Knowledge of Computer Aided Dispatch (CAD) system functions, call types, and codes
• Ability to learn about other agencies working in conjunction with the 911 system
• Ability to operate multi-line phone systems and emergency alert systems and enter case information into local and national databases
• Ability to think and act quickly, accurately, and calmly in emergency/stressful situations and handle traumatic details/information related to service calls
• Ability to use active listening and detect if callers are under duress or threat
• Ability to calm callers in need so they can gather the necessary information to give responders; remaining composed and controlling their own emotions
• Ability to write in grammatically correct and concise English
• Ability to communicate clearly on the radio and on the phone in English to give clear directions, addresses, and instructions to first responders or callers
• Ability to complete accurate data entry and prepare accurate and concise records and reports
• Ability to prioritize calls by the level of importance, recognizing the difference between emergencies and non-emergencies
• Ability to multitask between receiving a call, locating, and dispatching the nearest emergency services in a high-paced environment
• Ability to work and collaborate with a variety of professionals, such as law enforcement, firefighters, paramedics, and supervisors
• Ability to take instructions, suggestions, and constructive criticism from supervisors, law enforcement, and other dispatchers well
• Ability to maintain accurate records and track/remember multiple calls simultaneously
• Knowledge of computer software, including word processing, spreadsheets, and database applications, consistent with this position
• Ability to perform mathematical calculations required of this position
• Ability to apply sound judgment and discretion in performing duties, resolving problems, and interpreting policies and regulations
• Ability to maintain effective working relationships with individuals within and outside the organization
• Ability to maintain strict confidentiality regarding citizens and other staff at all times
• Ability to work the allocated hours of the position and respond after hours as needed
• Ability to analyze facts and to exercise sound judgment in arriving at conclusions
• Ability to use good judgment and effectively solve problems
• Ability to work 12-hour shifts, nights, weekends, holidays, emergencies, and on an overtime call-in basis.

Benefits

We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave. To learn more details, visit our benefits page.

Pay

The starting annual salary is $49,793.76 (Grade E).

Schedule

The work schedule is various shifts including days, nights, weekends, and holidays.