Telecommunicator (235 days)

Responsibilities

• Answers emergency and non-emergency calls for service.
• Receives and records information, and requests for police/security services in a computerized database.
• Dispatches field personnel according to need and priority of the service request.
• Requests police/security services in a computerized database.
• Transmits and receives radio calls from field units via two-way radio.
• Speaks concisely and distinctly to coordinate and maintain effective communications between field units and neighboring law enforcement agencies.
• Uses a computer-aided dispatch system to enter, research and retrieve information.
• Maintains confidentiality of information contained in source documents.
• Monitors closed-circuit television, security, fire, and alarm systems.
• Activates emergency procedures for evacuations or similar emergencies.
• Operates specialized communication networking computer terminal to access confidential and restricted law enforcement information.
• Runs queries through Regional, State, and National Crime Information databases as requested by the district police personnel.
• Notifies outside emergency personnel of weather-related emergencies.
• Enters information in the Automated Records Management System (ARMS) computer database.
• Performs all other tasks and duties as assigned.

Requirements

• High school diploma or equivalent.
• One (1) year of experience taking public safety/emergency calls in a call center or relevant experience working in a dispatching environment.
• Possess, or obtain within 6 months of employment, the Telecommunications Operator Certificate as issued by the Texas Commission on Law Enforcement (TCOLE), including TLETS/NLETS and TCIC/NCIC for Full Access Operators training as provided by the Texas Department of Public Safety.
• Demonstrated ability to perform responsibilities with minimum supervision.
• Demonstrated proficiency in the use of a person computer.
• Demonstrated ability to recognize public safety hazards.
• Demonstrated ability to read and interpret documents, including safety rules, operating and maintenance instructions and procedures manuals.
• Demonstrated organizational, prioritization, effective telephone and communication skills, and interpersonal skills required to achieve the goals of the position.
• Demonstrated ability to receive and give verbal instructions effectively.
• Demonstrated ability to speak clearly and comprehensibly.
• Willingness to undergo a criminal background check and drug screening.
• Ability to communicate in English/Spanish preferred.