Telecommunications Operator II (911 dispatch)

Responsibilities

• Receive, evaluate and transmit information via telephone and multi-channel radio that frequently involves emergency and critical situations affecting human welfare and safety.
• Dispatch city emergency forces and/or other resource agencies, in accordance with prescribed procedures, often requiring immediate independent judgment.
• Utilize computer-aided dispatch and other computer systems.
• Maintain access to and security of highly sensitive materials and information.
• Monitor unit response and progress and provide additional support and resources as needed.
• Perform multiple activities simultaneously in a high visibility setting.
• Work with frequent interruption in a framework of rules, procedures and regulations.
• Perform technical tasks relative to assigned area of responsibility.

Requirements

• High school diploma or GED;
• Two (2) years of receiving and processing customer service calls and/or two-way radio communications experience.
• Law enforcement or fire agency telecommunications experience preferred.
• Must possess a valid certified typing test issued by a state agency, county agency or an accredited educational institution with a minimum score of forty (40) net WPM.
• The typing test must have occurred within the last 12 months.
• Must pass Drug Test, Hearing Test, Criminal Records check, and Background check.
• Must pass CritiCall computer-based assessment.
• Must be able to work holidays, weekends, irregular hours and shift work may be required with possible extension of shift hours, at times with short notice.
• Possession of National Incident Management System (NIMS) Certification preferred.
• Possession of National Crime Information Center (NCIC) Certification within six (6) months from date of hire.

Qualifications

• One (1) year probationary period is required for this position.

Skills

• Ability to work in a high visibility setting.
• Ability to handle multiple activities simultaneously.
• Ability to work under stress and in a high-pressure environment.
• Ability to make quick decisions based on critical information.
• Strong communication skills, both verbal and written.
• Proficiency in computer-aided dispatch systems.
• Knowledge of emergency management systems (NIMS).
• Ability to maintain confidentiality and security of sensitive information.

Benefits

• Safety sensitive position subject to random drug/alcohol testing.

Pay

• Telecommunication Operator II C2 (Non-Certified): $25.59 - $28.26 Hourly
• Telecommunication Operator II C2C (Certified): $27.59 - $30.26 Hourly

Schedule

• 24/7 emergency dispatch center operation setting.