911 Dispatcher II

Responsibilities

Receives and evaluates calls from the public requesting police assistance of both emergency and non-emergency natures.
Operates Computer Aided Dispatch (CAD) and Records Management systems to record and retrieve data relevant to requests for police and non-police service calls.
Operates digitally enhanced, encrypted, radio console to dispatch calls to public safety units, parking patrollers, and other auxiliary units.
Provides police and non-police units with necessary information to accomplish their tasks.
Coordinates police information with other local law enforcement agencies.
Answers all in-coming calls on multiple lines, take messages and/or transfers calls appropriately; monitor and review email correspondence and reply as necessary.
Utilizes various criminal justice and public safety computer systems to validate driver's license records, vehicle registrations, stolen files, warrants, criminal histories and other files.
Enters stolen property into the FCIC/NCIC computer system.
Accesses university computer system to verify student and staff information, parking services information and other related files.
Maintains various departmental databases utilized to provide information to department members.
Monitors campus wide critical alarm system equipment (security and fire).
Dispatches police and/or make appropriate notifications for proper disposition of all alarms received and/or reported in the emergency call center.
Monitors and operates the Emergency Alert and Mass Notification system.

Requirements

High School Diploma and 2+ years of relevant dispatch experience or completion of training and probation as a UCF Law Enforcement Dispatcher.
Must receive National Crime Information Center (NCIC)/Florida Crime Information Center (FCIC) certifications provided by UCF Police within six months of employment.
Successful completion of an appropriate 9-1-1 emergency dispatcher training that meets the requirements of current Department of Health Public Safety Telecommunicator course provided by UCF Police must be obtained within the first 6-months of employment.
Certification must be maintained once complete.

Qualifications

Knowledge of jurisdiction geography, University geography, and associated landmarks.
Experience with multi-line telephone system, radio, and other computer equipment, and its operation.
Experience making decisions and functioning effectively in high stress, emergency situations.
Ability to organize, prioritize and reach closure on multi-functional tasks.
Able to maintain a positive, professional, and customer-focused approach to work.
Ability to respond to the public in a calm, effective manner.
Ability to type 30 wpm with minimal errors.

Skills

Excellent communication and problem-solving skills.
Ability to work independently and as part of a team.
Strong organizational and multitasking abilities.
Proficiency with computer-aided dispatching systems and criminal justice databases.

Benefits

The UCF Police Department offers competitive compensation and benefits, including:

• Health insurance plans
• Dental and vision insurance
• Life insurance
• Flexible spending accounts
• Employee assistance program
• Paid time off, including annual and sick leave and holidays
• Roth and traditional retirement savings options
• Employee discounts
• Discounted tickets to many Orlando attractions
• Education assistance

Pay

$20.29 to Negotiable

Schedule

Variety of shifts including 7a-3p; 3p-11p & 11p-7a; employees shall be required to work different shift hours due to operational necessities, when deemed appropriate by UCF management.

Contact Information

To apply, please visit UCF Jobs. For more information, contact talent@ucf.edu.