911 Dispatcher

About the role

The Douglas County Sheriff’s Office Communications Division dispatches for 8 law agencies and approximately 26 fire/medical agencies within Douglas County. Douglas County is 5,134 square miles. The full-time resident population in the County is 113,748. Douglas County Communications answers roughly 231,668 calls a year, of which approximately 53,768 are 9-1-1. An employee in this position is responsible for performing quick, efficient, and accurate dispatching of calls and messages with public safety units and personnel in the field. This position works a rotating shift schedule and is eligible for membership with the Douglas County Law Enforcement Association bargaining unit. This position receives emergency and non-emergency calls from the public and relays information to the proper Public Safety Agency. Provides communications and resource information to the field units of Police, Fire, Ambulance and others.

Responsibilities

• Receives calls and dispatches Police, Fire and Ambulances within a central communication center
• Answers 9-1-1 and non-emergency lines, assists callers with medical aid instructions as necessary
• Checks records, warrants and information updates
• Creates and retrieves computer entries
• Answers emergency and non-emergency questions, routes callers to proper resource
• Performs emergency and non-emergency radio communications to field units

Requirements

• Two years of work-related support experience of a progressively responsible nature (examples may include prior experience in communications/dispatch, law enforcement, medical, law office, or clerical) or satisfactory equivalent combination of education, experience and training
• Within one year of employment, must receive tele-communicator and emergency medical dispatch certifications
• Requires a minimum typing speed of 35 wpm
• Excellent verbal, written and interpersonal communications skills and ability to simultaneously perform multiple tasks of listening, talking and entering information
• Preference will be given to applicants with dispatch or communications experience

Benefits

• Excellent full-family benefit package
• OPSRP/PERS retirement
• Availability of deferred compensation retirement savings
• Onsite (Courthouse complex) childcare available at a discounted employee rate through Roseburg Professional Childcare (Fowler St. location only) – availability subject to center waitlist

Schedule

Rotating shift schedule; must be able to work all shifts, including nights and weekends.