911 Dispatcher

Position Overview

A career in 9-1-1 Emergency Communications is exciting and rewarding. Join our vibrant and energized team of highly trained professionals who are dedicated to making a positive difference in all communities within Gallatin County. If you are considering a career in public safety, Gallatin County 911 in beautiful Bozeman, MT, encourages you to apply. You will learn emergency communications through our fully paid training program, and find a career of a lifetime!

Duties

• Screens and prioritizes calls
• Documents all phone traffic received in computer-aided dispatch system
• Performs a variety of other duties as assigned, or as needed in response to emergency situations

Qualifications

• Ability to speak English clearly
• Verbal communication at a rapid speech rate under stressful, confused and/or hectic circumstances
• Rapid and accurate recording of names and numbers
• Quick recall of details and essential information
• Consistently thinking clearly and responding quickly in a wide variety of emergency situations
• Relaying information to first responders
• Working with multiple computer monitors simultaneously
• Working as a team member
• Maintaining good working relationships

Education & Experience

The required knowledge, skills, and abilities are typically acquired through a combination of education and experience equivalent to graduation from high school. Trainees are expected in the future to be able to complete dispatch training at the Law Enforcement Academy, additional training courses in domestic violence, emergency medical dispatch and radio operation, and extensive on-the-job training. NAED Emergency Medical and Fire Dispatch certification is required, and training will be provided upon completion of call-taker training.

Licenses and Certifications

Applicants for this position must possess a valid driver’s license issued by the state of Montana or obtain a Montana driver’s license within the 1st 6-months of employment and be insurable under the County’s liability policies.

SUPPLEMENTAL INFORMATION

• Criminal history checks will be completed on all applicants before interviews and testing phases. By applying to this position, you are giving consent to have your criminal history check done.
• Final candidates will be required to successfully pass a full background investigation, psychological evaluation and complete a successful drug screening.
• Gallatin County does not discriminate against any applicant on the basis of race, color, religion, creed, political ideas, sex, sexual orientation, gender identity or expression, age, marital status, national origin, physical or mental disability, or any other protected class status in violation of any applicable law.

Health Benefits

• Individual health benefits premium is paid at 100% for full-time employees and pro-rated based on hours worked for part-time employees
• Includes limited vision and dental coverage (Dental is provided by MetLife and includes a dental buy-up option)
• Dependent health benefits premium is offered at very low costs
• Coverage is effective the 1st of the month following 30 days of employment
• Talkspace: In-Network behavioral health support through virtual counseling & psychiatry
• Optional Supplemental Coverage is offered through Mutual of Omaha including Voluntary Accident Policy, Voluntary Critical Illness Policy and Voluntary Life Insurance Policy (also available for dependents)
• FREE unlimited access and care to PMR Clinic East. This is a private Clinic and is available to all employees and family members who are enrolled in our health benefits.
• FLEXIBLE SPENDING ACCOUNTS: Optional pre-tax, out-of-pocket medical expenses & day care expenses
• COUNTY PAID LIFE INSURANCE: $50,000 Group Life Insurance Policy (eligible employees only) (age reductions apply)
• COUNTY PAID LONG TERM DISABLITY INSURANCE: Eligible employees only, benefit duration shortens once a specific age is reached
• An optional supplemental 457 deferred compensation plan/ROTH is available through Empower and Nationwide
• Paid Parental Leave Eligible employees are offered a maximum of six weeks (240 hours) of paid parental leave for the bonding and care of a newborn child or adoption of a child
• Sick And Vacation Leave Employees accrue 12 sick days and 3 weeks of vacation per year, depending on years of service. (Hours are pro-rated for part-time employees)
• Leave starts accruing on an employee’s date of hire and can be used as soon as time is in the books.
• Holidays The County observes 11 legal holidays in even numbered years (Federal Election Day) and 10 legal holidays in odd numbered years. A Floating Holiday is available to eligible employees after six months.
• HEALTH CLUB MEMBERSHIPS: Discounted rates are offered at participating clubs with payroll deduction.
• Employee Assistance Program Offers a confidential counseling hotline and up to six sessions with a Licensed Professional Counselor at no cost to the employee. This program is also available to dependents.
• WORLDWIDE TRAVEL EMERGENCY PROGRAM AND WILL & LEGAL PREPARATION SERVICES: Limited 24/7 services anywhere in the world
• Will and limited legal service
• Tuition Assistance The County offers partial reimbursement of qualifying tuition expenses
• Bilingual Pay Gallatin County allows for bilingual pay to employees that provide translation services to County departments and offices. The bilingual pay allows for extra compensation to employees that provide this service.